Question about Magicard Enduro Cleaning Roller Kit (3633-0054) Cleaning Kit, Cleaning Roller

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Code 06:18 Hello I have a Magicard Enduro card printer, and have installed a dye film today, and the first badge printed fine. After that, the badges have been getting stuck at the end unit which ejects the card. The film has not been getting cut cleanly either from inside the machine. Any help would be much appreciated. Phill

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Posted on Jan 02, 2017

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magicard
  • 71 Answers

SOURCE: Mis-register

Hi There, 1. Make sure there is no dye film stuck to the print roller. This will cause card mis-registration (you will see feathered edges or a blurry effect. If there is dye film stuck to the print roller peel it off using adhesive tape or similar (the dye film will stick to the tape). You can move the print roller round with your finger quite easily. Then clean with a normal cleaning card. Afterwards check your print start and end position (you may be printing off the end of the card - also snaps the ribbon often!) 2. Make sure the other pinch rollers are really clean. 3. ** Check the warranty status first! *** Remove the right-hand side panel (2 screws on the side, 3 at the back). Check for free play on the card transport stepper motor pulley (there should be none!). Check the belt tension is not too loose (motor is adjustable - loosen 4 screws)). Hold the print roller with your left hand while trying to turn the large plastic pulley. You should feel no play. The grub screw on the pulley can sometimes come loose (1.5mm hex key required). Do NOT try to use a ball ended hex key. This only rounds off the grub screw socket. I hope the above helps! Regards, MC.

Posted on Aug 08, 2007

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magicard
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SOURCE: MagiCard Tango 2 Badge Printer

Hi There,

This is very a very common problem!
Fortunately, it's really easy to fix too;

Go to your 'Printers & Faxes' folder. Right-click on 'Magicard Printer Series'.
Select 'Properties'. Click on the 'Device Settings' tab.
Select the correct printer model in the drop-down list (Tango 2);

303f4fb.jpg
I suspect you currently have 'Tango' selected.

I hope this helps.

With Best Regards,

MC.

Posted on Nov 23, 2008

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1 Answer

Yellow shadow around letters and photo when card is printed


Hello Joseph,
Could you attach a photo showing the printer's internal test card?
To print the built-in test card, press and release the small test button on the rear of the printer. This may give some clues as to the cause of the problem.
Check that the printer has been thoroughly cleaned with the special cleaning cards (Magicard Part Number: M9005-761).
A video showing the cleaning sequence can be seen here;

http://magicardonline.net/

You will need to enter your printer's serial number in the QuickSearch box. Then choose the Videos tab on the left.

Check the card thickness adjuster setting is correct.
Finally, ensure there is no dye film stuck to the print roller.

I hope the above information is helpful.

Kind Regards,

MC.

Apr 15, 2014 | Magicard Rio Card Printer

1 Answer

Error code 24:06 magicard


Hi There,
General Error 24:06 may indicate a problem with the front card sensor (very rare though). Open the lid, remove the dye film. Check that there are no cards jammed near the front of the printer (just before the flipper unit).
Try unplugging the printer. Cancel all print jobs if any are pending.
Plug in the printer. Once initialised, open the lid, run through the cleaning sequence (a Magicard cleaning kit - 3633-0053 is required). If the problem persists even after cleaning, contact your Magicard dealer. The warranty status can be checked here;

http://www.magicardonline.net

Enter the serial number of your printer in the QuickSearch box (Menu -> Info -> Serial Number)

Hope this helps,

MC.

Apr 14, 2014 | Magicard Rio Card Printer

1 Answer

Printing lines on cards


Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

  • Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
  • Only use good quality blank PVC card stock (no sharp edges, or burrs)
  • Clean the printer regularly using the appropriate cleaning kit;

    Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
    Rio Pro - (Cleaning kit part number 3633-0053) *
    Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
    * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

Dec 03, 2013 | Magicard Rio Card Printer

1 Answer

Cards are printing with the last couple of cms completely black


Hello Sam,
The most common reason for this issue would be an over stretched dye film advance drive belt. This happens as they get older.

Send an email to;

support@magicard.com

Quote your printer's serial number (on the rear of the printer).
We can arrange to send you a replacement drive belt (RIO/0037/R).
The belt is very easy to fit (2 minutes work!). It fits behind the right-hand side cover, at the rear of the printer.

With Best Regards,

MC

Jan 24, 2013 | Magicard Tempo ID Card Printer with Mag...

1 Answer

I GOT COLOR RIBBON BUT THE PRONTO SED TO ME THAT A HAVE TO CHANDE BUT THE RIBBON IS NOT DONE YAT!!


Hello fabiogb_765,


Did you notice an error number when your printer tells you that it is out of dye film?
The error number is important.



Regards,


MC.

Jan 11, 2013 | Magicard Enduro/pronto Ymcko Color Ribbon-...

1 Answer

Error code 24:03 magicard- card was stuck in machine


Hi There,

General Error 24:03;
This error is caused by a faulty RFID tag in the colour dye film.
Contact your Magicard dealer for a replacement dye film.

Sep 06, 2011 | Magicard Rio Card Printer

1 Answer

Really poor quality of the printed picture.


Have you cleaned the printer using a Magicard cleaning kit? Your printer neds to be cleaned using a cleaning kit every time you cahnge dye film to maintain a top quality print.
Cleaning kit contains 10 cards, 1 pen and 5 rollers - P/N M9005-761. You can buy it from your Magicard approved dealer or contact Magicard directly who will direct you to a dealer - info@magicard.com
www.magicard.com

Feb 15, 2010 | Magicard Rio Card Printer

1 Answer

The cards are sticking


Hi There,

Im_useless:
0.126 is not a Magicard error number. On a Rio 2 printer, the error number will be displayed on the LCD display. It should look like 02:?? or 04:??, etc.

Are the cards feeding out of the hopper?
How far into the printer have they gone before you get the error?
Are any of the dye film panels printed before the card gets stuck?
Are the cards ejected when you click on 'OK'?

Guest:
The most common reason for the dye film sticking to the cards are if they already have overcoat printed on them (you can not print over overcoat). Also, if you are printing very dense images, try selecting 'ColorSure' mode in the printing preferences, Try reducing the YMC printhead power in printing preferences.

Nov 30, 2007 | Magicard Rio ID 2 Card Printer

1 Answer

I have error whenever i just select encoding only


Hi There, I presume (from the error number) that you are using LC3 (monochrome) dye film in your printer. This error is normally given when the printer detects LC3 (monochrome) dye film, but is then sent 'Colour' printing data from the driver. If you have 'encode only' selected there should be no printing data sent to the printer at all (number of copies = 0), only the mag stripe information should be sent. I suggest you contact Magicard Technical Support in the UK (I am one of their support engineers). We will need some further information (serial number of the printer, etc). Please also check you have the latest firmware (print the internal test card by pushing the button on the back) and are using the latest driver. All are available for download from: www.magicard.com To contact customer support send an email to: customer_service@ultra.co.uk Advice is free regardless of whether the printer is in warranty or not. With Best Regards, Alan.

Aug 20, 2007 | Magicard Avalon Card Printer

1 Answer

Mis-register


Hi There, 1. Make sure there is no dye film stuck to the print roller. This will cause card mis-registration (you will see feathered edges or a blurry effect. If there is dye film stuck to the print roller peel it off using adhesive tape or similar (the dye film will stick to the tape). You can move the print roller round with your finger quite easily. Then clean with a normal cleaning card. Afterwards check your print start and end position (you may be printing off the end of the card - also snaps the ribbon often!) 2. Make sure the other pinch rollers are really clean. 3. ** Check the warranty status first! *** Remove the right-hand side panel (2 screws on the side, 3 at the back). Check for free play on the card transport stepper motor pulley (there should be none!). Check the belt tension is not too loose (motor is adjustable - loosen 4 screws)). Hold the print roller with your left hand while trying to turn the large plastic pulley. You should feel no play. The grub screw on the pulley can sometimes come loose (1.5mm hex key required). Do NOT try to use a ball ended hex key. This only rounds off the grub screw socket. I hope the above helps! Regards, MC.

Oct 19, 2006 | Magicard Tango 2 Printer

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