We have the old gray lucent phones at our company and i am needing to change the voice mail greeting when no one is there to answer and i need to get into a voice mail box that we do not have the pass code to is there any way to do these.
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This function varies substantially depending on the make & model of voice mail system that you have. The voice mail system also needs to have a schedule defined that matches your (or your company's) business hours. Setting this schedule up is the responsibility of the system support person. From that point the procedure for recording your out of office or closed greeting will vary, per the make/model of voice mail equipment that you have. On some systems this is referred to as your extended absence greeting, on still others it is called your alternate greeting. On yet others they call it the 'closed' greeting. Hope this helps.
When we set up a Panasonic voice mail system, you have a menu that plays. Usually, there is a Company Greeting, then a Custom Greeting. They are changed from mailbox 998 option 5 then 1 or 3 depending on which greeting you want to change.
Of course, you may not have a TVA or TVx voice mail system, but I'm guessing that's what you have. In all cases, the Company greeting plays in front of the Custom greeting. By default in a TVA it's probably both greetings 1. You can log into the system and play them without changing them to verify what's where.
dial voicemail, when prompted for mailbox 99# 1234# 9 3 for AA 1 for day 2 for night 6 to modify menu press star (*) pound (#) (you arent messing with selector codes record greeting there. 21 to rerecord, 23 to listen Make sure you press # to save when finished