Question about Casio Exilim EX-S500 Digital Camera

2 Answers

[Casio Exilim EX-S500] Lens will not retract

I got my camera nearly 1 year, without any trouble. Today I took the cam with me to make some pictures. When I started the cam up, the lens stretched out as usual. Then I started to zoom in, and made some pictures. After this, I zoomed out but this failed. Then I wanted to shut down the cam, but the lens did not retract.
Now, whenever I push the powerbutton, the LCd is lit, I hear in a fraction of a second the engine for the lens is working, but nothing happens really, and at the end, I hear a beep, and power is shut down. But,.. the lens still didn\'t retract.

Anyone an idea what\'s going on, and more important : how to get this cam working again (retracting the lens).

P.S. Maybe important to mention : I did not shook the cam, nor did it bounce to something. I just kept it all the time in my hands.

Posted by on

2 Answers

Re: [Casio Exilim EX-S500] Lens will not retract

Thank you for your kind answer, but I got the cam fixed, while it was still under guarantee. They did a good repair, but switched a bit more worn out cover from a cam of someone else with mine. This made me a bit angry, but I kept in mind that the most important thing was that the cam did work again.

Posted on May 31, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,985 Answers
Re: [Casio Exilim EX-S500] Lens will not retract

Nearly one year!
Then be quick and send it back under warranty - waste no time.

Posted on May 22, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Casio EX-Z10 shows lens error,wont open, shows pictures taken then blank screen

try these:-
  • connect it to pc and on it
  • vaccum the barrel of lens
  • changing mem. card and batt. for 2min.
  • shake it.
  • on and off in different positions
  • hit the part near lens softly with palm (trust me this made mine work)

Dec 31, 2009 | Casio Exilim EX-S500 Digital Camera

1 Answer

Compact digital camera lens assembly jammed after dropping

i worked as service engineer on life support equipment for 15 years but alas my cannon g10 with above symptoms didnt make it back together .... never start without a manual to assit you ....adrian

Dec 27, 2009 | Casio Exilim EX-S500 Digital Camera

1 Answer

Casio Exilim z600 start up problems

If you haven't contacted the manufacturer yet for an RMA do so TODAY. This is a repair for the manufacturer not for you.

Jan 07, 2009 | Casio Exilim EX-S500 Digital Camera

1 Answer


sorry to hear you are having this issue. well the problem is your lens. the internal shutters have locked up and are stuck shut the lens needs replacement. repair run any where from 75.00 and up in most cases.i repair these all of the time.let me know if i can help out any further.

Sep 23, 2008 | Casio Exilim EX-S500 Digital Camera

1 Answer

Casio exilim EX-S500 overexpose

i have the same exact problem with mine. it's two and a half years old as well. i also noticed that if you try taking pictures in any of the best shot modes the pictures come out looking like paintings.

also, did you ever try cleaning the lens?

May 25, 2008 | Casio Exilim EX-S600 Digital Camera

2 Answers

Casio exilim EX-S500 overexpose

If the photo shoot out show white , the obscure (quality variation), and even horizontal line ( white lines), and so on over-exposure cases, even if the use of anti-tremor, set to default values are invalid, because the camera shutter fault.

It's need repair camera machine shutter.

more detail casio ex-s500 overexpourse

Mar 12, 2008 | Casio Exilim EX-S500 Digital Camera

1 Answer

Casio Exilim EX-S500 Digital Camera

try resetting the camer in the menu if it does not work then you might have a bad autofocus circute bad lens or bad main board.

Dec 22, 2007 | Casio Exilim EX-S500 Digital Camera

3 Answers

Casio Exilim EX-S500 screen is black when turned on

you camera shutter is stuck at close position, you will need to open
the thing up to repair.


As for the totally dark screen, either your LCD or driver board is bad. You will need to open and replace the broken part.

Nov 15, 2007 | Casio Exilim EX-S500 Digital Camera

2 Answers

Soft focus s500

It is a bad lens very common issue with casio send it in for repair or get one off ebay with a broke lcd lens might be sill ok.I fix these cams all the time with bad lenses.

Nov 08, 2007 | Casio Exilim EX-S500 Digital Camera

1 Answer

EX-S500 Casio Exilim - Lens does not full extend on camera so the picture is blurr

get the new ex-600s.. my 500s's lens wont come back in either.. i got the 2 year ultra warantee this time cause they're junk cameras but it's the best compact for about a year till it breaks

Nov 12, 2006 | Casio Exilim EX-S500 Digital Camera

Not finding what you are looking for?
Casio Exilim EX-S500 Digital Camera Logo

Related Topics:

158 people viewed this question

Ask a Question

Usually answered in minutes!

Top Casio Digital Cameras Experts


Level 3 Expert

94039 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Starnley Johnwells
Starnley Johnwells

Level 3 Expert

1029 Answers

Are you a Casio Digital Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides