Question about Hasbro Furreal Friends Cuddle Chimp

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Chimp ear come off

Hello. I had a gift of a cuddle chimp which NOT USED AS A TOYS only sit on our bed I was move it of the bed and its ear came off in my hands. I email ad phoned 2 times Hasbro Belgium .No help so emil UK and phoned again .they told me on the phone to email Hasdro in France as they not do the collection any more so no help again. the chimp is as new I still have books not the box anymore and not the bill. as it was gift and did not like for the bill of it at the time.I ask if can send it back to hasbro if they would pay the post and would send me a value for or the money of it back no news. I think the toys is not so safe for kids if the ears come off would make a child very sad. anyway hope to hear from you.

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