Question about Microsoft Windows XP Professional With Servise Pack 2 (e8503040) for PC

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Can't use google video chat with logitech 9000 pro


After successfully installing the logitech webcam, and seeing that everything was working fine, I then installed google talk and google video chat. Checking gmail "settings" and then "chat" showed that it recognized the web cam but didn't display anything in the box, just all black. It showed the microphone working though. I bought the same webcam for my daughter too and she installed hers on google and hers works fine. She can hear me but not see me. I can neither see nor hear her. Any ideas as to why this is happening? I have tried using an older version (11.5.0.1169) of Logitech but that didn't make a difference. The newer version is 11.8.0.1065. I am using Windows XP professional version 2002 service pack 3 with a 1.54 Ghz AMD athlon with 1.25GB RAM.I am not very computer savvy so can't understand very technical stuff. Can anyone solve this?

Posted by Anonymous on

  • Anonymous Jan 05, 2009

    Mitchstein,
    Thanks for trying, but in my initial note I said that I had service pack 3 already installed. I did check to see if there were any more direct x updates available but I didn't see any.

    Any other ideas? By the way, I am using Firefox but I also tried getting the webcam to run on IE. But that didn't seem to make any difference.
    Bob


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Ok, first you definitly want to upgrade to service pack 3. And what version of Direct X are you running this sounds like you need to upgrade that as well.

goto: http://winupdate.microsoft.com

Let it install what ever moduals it needs to install and then click custom button, under optional software if there are ANY Direct x updates install them, also install service pack three it has a lot of fixes for multimedia applications and is the most stable version of xp out there.

Posted on Jan 05, 2009

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The advantage of having a logitech webcam is the support you have.
I just launched my logitech toolbar and clicked on the lowest panel to see what help you have with your webcam in Skype - check this out

http://logitech-en-emea.custhelp.com/cgi-bin/logitech_en_emea.cfg/php/enduser/std_adp.php?p_faqid=9266&p_created=1227724918&p_sid=PlhfBfJj&p_accessibility=&p_redirect=&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfcm93X2NudD00NCw0NCZwX3Byb2RzPSZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1Mb2dpdGVjaMKuIFdlYmNhbSBQcm8gOTAwMA**&p_li=&p_topview=1

Also there is a good logitech forum from other users as logitech tends to have teflon shoulders when it comes to chat programs

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After downloading and installing Skype set it up as follows:

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When done both the Audio and Video will function properly so you can chat and see family or friends you are connected to.
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