Question about Refrigerators

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I have a Kenmore fridge model 596.72912200 that came with the townhouse I just bought and moved into this Saturday. The ice maker worked fine until today, it has stopped making ice. I tried lifting the arm to stop it and then put it back down, it did not work, still no ice. Also, it has started making this noise like a creaking sound today too. Both fridge and freezer are cold as they should be. How do I get the ice maker to start working again, and what is happening with the creaking noise and can I make it stop? Thank you so much for you help. The creaking is ongoing...

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  • Sheila Kanekoa Nov 07, 2012

    No it does not, it just has a wire arm like thing on the side. There is a sticker on the front that says something like raise are to stop lower to start. I am at work right now so I don't know the exact wording. I can see a plug and wire in the inside back of the freezer, it seems to be plugged in all the way.

  • Richard Roth
    Richard Roth Nov 07, 2012

    OK, and is all the food frozen really good in the freezer?

  • Sheila Kanekoa Nov 08, 2012

    yes, it is all rock hard

  • Richard Roth
    Richard Roth Nov 08, 2012

    Is the "creaking" coming from the ice maker? Also, touch the bottom of the ice maker to see if it is hot. The heater that is on the ice maker may be stuck on and if that is the case it will not allow water to flow into the ice maker. Be careful when you touch it in case it is hot. It will burn you for sure. Post back your results.

  • Richard Roth
    Richard Roth Nov 08, 2012

    In the mean time, we will start with this.

  • Richard Roth
    Richard Roth Nov 08, 2012

    Whirlpool icemakers have a motor modular mounted on the front of the icemaker with holes marked V, L, H, T, M and N.

  • Richard Roth
    Richard Roth Nov 08, 2012

    These are test points to make Whirlpool icemaker repair easy.

  • Richard Roth
    Richard Roth Nov 08, 2012

    To access this modular simply remove the cover off the front of the icemaker. To check this icemaker you will have to make a jumper wire. Take a six-inch piece of insulted wire and skin about 1/2 inch on each end.

  • Richard Roth
    Richard Roth Nov 08, 2012

    Now before you proceed, look in the ice mold (where the ice forms). Is there any ice in it?

  • Richard Roth
    Richard Roth Nov 08, 2012

    Yes - If there is ice in the mold take that jumper wire and place one end in the hole marked T and the other end in the hole marked H for about 15 seconds then remove it. If when you do this the icemaker dumps the ice in the mold and the feeler arm lifts up and then back down, the thermostat inside the icemaker is bad (provided the temperature in the freezer is ok). Note that I recommend changing the entire icemaker if the thermostat is bad.

  • Richard Roth
    Richard Roth Nov 08, 2012

    If when you do this ice still will not dump, the motor modular is bad and needs replacing. If it dumps but the feeler arm will not lift up and then back down make sure the feel arm hasn't jumped out of place, it should be inserted in a hole on the back of the icemaker head.

  • Richard Roth
    Richard Roth Nov 08, 2012

    If there is no ice in the mold take that jumper wire and place one end in the hole marked V and the other end in the hole marked L just long enough to see if water enters the icemaker then remove it.

  • Richard Roth
    Richard Roth Nov 08, 2012

    This should power up the water valve and water should enter the icemaker. If when you do this water doesn't enter the icemaker, look inside the tube that enters the back of the icemaker to bring water to it and see if it is stopped up with ice. If so remove it, clean all the ice out of it and replace the water inlet valve. If its not stopped up with ice, replace the water inlet valve.

  • Richard Roth
    Richard Roth Nov 08, 2012

    If when you do this water does enter the icemaker take that jumper wire and place one end in the hole marked T and the other in the hole marked H for about 15 seconds. When you do this, the icemaker should go through the cycle, the feeler arm should lift up and the water should enter the icemaker. If all of this happens the thermostat inside the icemaker is bad and you need to replace the ice maker.

  • Richard Roth
    Richard Roth Nov 08, 2012

    Let me know how all that goes. Sorry about all the post but FixYa only allows so many characters in a post.

  • Richard Roth
    Richard Roth Nov 08, 2012

    Here is the ice maker to order in case it is badhttp://click.linksynergy.com/fs-bin/clic... The part comes with a 365 day, any part, any reason return policy.

  • Richard Roth
    Richard Roth Nov 08, 2012

    http://click.linksynergy.com/fs-bin/clic...

  • Sheila Kanekoa Nov 08, 2012

    thank you for your help! it is not hot, and the creaking seems to be coming from somewhere in the fridge more than the freezer. I don't have any wire to make a jumper wire, so I will have to go to City Mill tomorrow on my way home from work to purchase. I will let you know how it goes. Is Kenmore made by Whirlpool? I ask because the fridge/freezer I have says Kenmore on the outside not Whirlpool. Thanks again for you help!

  • Richard Roth
    Richard Roth Nov 08, 2012

    Yes, Kenmore is made by Whirlpool. If you need to read the whole test procedure for the ice maker, please go to my website athttp://appliancecafe.com/phpbb and signup for the forum and then go to the ice maker section for the complete procedure. That way I won't flood this post with all the steps. Keep me posted!

  • Sheila Kanekoa Nov 13, 2012

    Hi Richard, I finally had time to get to Home Depot... your suggestion worked and I have now have a working ice maker. Thank you!!!

  • Richard Roth
    Richard Roth Nov 13, 2012

    I'm glad I was able to help you. Thanks for using FixYa!

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  • Refrigerators Master
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Does your ice maker have the on off switch on the front of it?

Posted on Nov 07, 2012

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