Re: I need to silence an extension on the lucent 18d...
From ext. 10 or 11, press Feature 00, left intercom (twice), right intercom (once), Dial ext. number of boss' phone. Lights on the line button will indicate ringing state for that line:
Green light - Immediate ring
Fast Flutter Green light - No ring
Slow Flashing Green light - Delayed ring
Press each line key until Fast Flutter Green light appears.
Press Feature 00 to exit programming.
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If your changing the speed dial numbers under the individual buttons thats done by pressing feature 00, the button you want to change the speed dial number on, and enter in the new number.
If your changing the system wide speed dial numbers, From extension 10 enter in feature 00, press feature then the 3 digit code for the speed dial bank (600-699), then enter in the new telephone number. Either press feature and the next 3 digit code for the next number or press feature 00 if finished.
That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.
To listen to your messages
Press Intercom 777
At the prompt enter your extension number (Feature 00 before starting the procedure will tell you your extension number)
At the prompt enter your passworde (1234 is the default)
Listen for the instructions
Are you trying to change if it rings or how it sounds when it rings?
The phone you have (Partner 18D) can be used on several different Avaya phone systems that all program differently. To change when it rings, this would need to done in the system programming (not the phone) All the manuals are avaialble on Avaya's web site but you need to know which system you have before you can start searching. www.avaya.com