Question about Panasonic KX-TG2740 Cordless Phone

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Suddenly line 2 only works on wired phones

Line 2 stays lit on the base unit but not on hardwired phones.  I can answer and call on that line from hardwired but not from the wireless phones.  (line 1 works in all aspects on all phones) I tried to reset the answer line to auto and to line 1 but to no avail, line 2 stays lit on the base

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  • jbmill54 Jan 06, 2009

    I have had the system for 4 years, it just happened.  Perhaps it was after a power outage.

  • Ron May 11, 2010

    Did you just buy and install this or did this just happen?

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  • 47 Answers

Here are a couple of things to try. First is to disconnect the base and install a regular two line phone to verify that line 2 is ok at that jack. Also on Panasonics website, when you unboxed and installed that unit, there was a cord that had green plugs on it. That was a 4 conductor cord. If somebody changed that out to a 2 conductor, it could cause this. Also it could be a defective cord. If you have another 4 conducter cord from the wired phones, swap it out. Make sure on the base, on the back, that it is plugged in to the correct plug, marked line 1/2. Basically if a regular 2 line phone works, it is possible that the unit is defective. Also maybe unplugging the base from power and resetting that may fix it also.
If that does not help here is Panasonics number.
1-800-211-PANA(7262)

Posted on Jan 06, 2009

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