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If you do not print weekly with a Kodak printer, the ink can dry inside the heads and they stop printing or start missing lines that cannot be fixed by using the kodak cleaning cycle. . I have had this happen to two of my Kodaks. To prevent this, if you are not using them regularly, print a test sheet weekly and you should have no problem. At this point, your best bet is to order new heads for your printers and then maintain them with weekly test prints.
firstly check if the ink cartridges are genuine or not.........if they are then its a print head issue.........call kodak tech support.......or you can process the request for print head replacement from www.kodak.com/go/itg where you will have to follow troubleshooting steps and by the end it will ask for your printer details and will send it to kodak and you will receive email response on your email for the replacement print head being shipped to you.........this was just in case you dont want to call kodak tech support......
Open the kodak all in one home center on your desktop and click on [?] on top most right hand side.
choose maintenance under general links and choose printhead cleaning. if this does not solve the issue,
call kodak @ 1800 421 6699 and they will replace the printhead for you free of cost.
no need to switch over to any other brand.trust me Kodak is really good.
I own a Kodak 5100 All In One Printer. The print quality is fantastic. The printer features are very good. There is a problem, lines through the prints in my case indicated a failed print head. Kodak has been wonderful in replacing 3 print heads thus far while my printer is under warranty. Be warned, these print heads cost $70.00 each, what you will pay for the head after the warranty expires. In constant communication with Kodak, there does not seem to be a resolution to the high failure incident rate of the print heads. It is a shame that such a great printer would have such a high rate of print head failures.
I HAD THE SAME PROBLEM. tALKED WITH THE KODAK TECH LINE AND THEY TOLD ME TO...TURN OFF PRINTER, HOLD TRANSFER BUTTON AND LEFT ARROW DOWN AT THE SAME TIME AND TURN THE PRINTER ON. DO THIS THREE TIMES. iT WORKED FOR ME. GIVE IT A TRY.