Question about Husqvarna Designer I

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New computer does not recognize dongle

I have a Dell, Windows XP..I read that I may need to install a driver. I can find nothing on Microsoft about it. What kind of driver? Where can I find a place to download one?

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  • joanstew Jan 17, 2009

    I have the same problem. The Husqvarna site is useless and their support is non-existant! Never reply to your emails! I'm also trying to find the 725 upgrade.

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I've just found the UK site for Husqvarna -www.husqvarnastudio.co.uk/updates.html - and have successfully downloaded a dongle driver. Their site has some very useful info. Good luck and happy stitching. Cheers.

Posted on Jan 17, 2009

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2 Answers

I have installed artista v3.0 software and dongle on a machine running Windows 98. When I open the software to run it says it cannot see the security device.


Dongle will not be recognized
NOTE - If you have encountered any of the following when installing your v5 BERNINA Embroidery Software:
After the computer reboot the screen will prompt for the new dongle but will NOT recognize it.
After the computer reboot the screen will prompt AND recognize the new dongle but never ask for or recognize the older dongle.
The software installation seems to complete but when attempting to open the program you will get the tool tips for a period of time then get taken back to your Desktop.
After rebooting the PC, you get an "error 7" message in the black DOS screen.
You may try one of the following (NOTE: Disconnect ALL USB devices from the computer EXCEPT for the version 5 dongle. If doing an update, attach the old dongle only when prompted):
1. If the version 5 software is installed, go to MY COMPUTER > Local Disk C: > Program Files > BERNINA > Embroidery Software > BIN folder and in the BIN folder will be a file called 'DATAGATHER' or 'DATAGATHER.EXE'. Locate this file and double-left click it to restart the 'verifying the security device' process and should finalize the brain transfer.
2. If step 1 was not successful, you will next need to try to run the REPAIR feature from the v5 install CD. To do this, reinsert the version 5 installation cd, and choose the REPAIR feature when you are asked to make a choice. Click NEXT and YES to finalize the REPAIR and restart the computer when prompted


Also doesn't look like it will run on Windows 98. It is SOOO Old! Version 5 won't anyway.

http://www.berninasoftware.com/faq-i710-p5343c140e7c855f8d1d842476841b61ef6b09596-sE.html

Sep 14, 2015 | Sewing Machines

12 Answers

Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Jun 18, 2008 | Husqvarna Rose

1 Answer

How can I send designs from my PC to my Toyota 830 embroidery machine when my Pantograms software/hardware is no longer working?


Some of the Pantograms software programs require a USB dongle connected to the computer. However, the driver for this dongle has to be installed before you install the software or connect the dongle. I suspect you may not have installed the driver or the dongle is missing.

Assuming that the dongle is connected:
Close your embroidery software program and all of the Pantograms software, including the Network C software, on your computer and remove the USB device. Put the software install CD into your machine's optical drive. (If your new machine doesn't have an optical drive, get a USB optical drive or copy the files from the CD to a 1GB+ USB flash drive at another computer with an optical drive.) If Windows XP starts the autorun routine for the CD, click Exit. Then double-left click on My Computer to launch File Explorer. Go to the CD drive (or USB drive if you used the work-around) and double-click on it. Open the Rainbow Drivers folder and then open the XP folder. Double click on the program: setup.exe . Choose Complete install as the program executes. Then close File Explorer when the install is done. Now insert the USB dongle and follow the on-screen message about New Hardware found to install the Rainbow driver from C: .

If you do not see the New Hardware found message, try putting the dongle into a different USB port. (Make sure to avoid USB hubs - they can add to USB device issues.) If the dongle doesn't work at any port, you may need to use a different method. There is a flash reader available for connecting a USB flash drive to the Toyota 830 here: http://www.plrelectronics.com/lab/usb_reader.php . (Scroll down to the Toyota machine section. This isn't cheap but it is cheaper than some of the newer embroidery software packages.)

I hope this helps.

Cindy Wells

Oct 26, 2014 | Sewing Machines

2 Answers

Windows 8 Laptop Computer won't recognize 5D dongle or 4D dongle.


I used this link for the same problem. Download and install. Resolved my problem immediately.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dlD=8589947873

Dec 08, 2013 | Husqvarna Viking 1

1 Answer

I bought a new computer with Windows 8 & now my dongle is not recognized, why?


I tried the Husqvarna Viking dongle drivers for 4D VIP Customizing software on a new Windows 8.1 system, but nothing worked. (It worked fine on my old Vista system). After a few weeks of frustration, I found this site : http://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/.
I downloaded the Sentinel Driver v7.5.8 (they work for Windows 2000/XP/Server 2003/2008/2012/Vista & Windows 7&8 (32 bit and 64 bit)), installed it, restarted my computer, and everything worked like a charm.
Somebody should tell Husqvarna about those drivers...

Jan 26, 2013 | Sewing Machines

3 Answers

Have a new computer with windows 7. my old husqvarna viking #1 sewing/embroidery machine software is downloaded, but unusable. Viking says to buy new software costing at minimum $500.00 The message I...


You will have to maintain an XP computer or buy new software there is no fix for your problem.It's the electronic age the old software was written for the XP operating system.When MS changed the operating system Husqvarna Viking had to design new software it's that simple.Don't blame the manufacturer Microsoft made the changes that created the problem. www.sewvac.com

Jan 28, 2011 | Husqvarna Viking 1

1 Answer

My laptop which has windows 7 on it does not recognize mmy dongle


there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

Feb 13, 2010 | Husqvarna Designer I

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have a Husqvarna 1250/Viking 1+ that my aunt recently gave me when she upgraded machines. I have installed the Customizing 95 (version 1.31) software on my laptop and it works fine. However, I can not...


1. Did the software come with a dongle? This is a "key" that looks like a memory stick, that is actually a copyright protection device. You cannot access the program without it. To get the program to recognize it. plug it into a free USB Port, then power up your computer. It will read the dongle as a new device and install it on your computer. Always make sure the dongle is plugged into the same USB port as when its installation.

2. Check the operating system compatibility of your embroidery software and your computer.

What is your computer's OS? If you have Vista, it will not read Win95-XP. In that case, you may need to find a used computer to dedicate to your embroidery and install Win 98. I have XP 2000 and it reads all the Win programs back through 95.

My Husqvarna Rose/3D Embroidery Studio, will not operate with the Vista program. It will run on XP, because XP is backward compatible to previous Windows programs.

If this is the problem, you can still purchase older Windows programs very affordably. Before installing it on your hard drive, I would get expert instructions from a professional, who would back up your hard drive. I've also heard of people partitioning their hard drives, so that they could use more than one operating system.

(This is MUCH CHEAPER than purchasing a new machine and all the software, etc to go with.)

Just a note: The small notebooks they've come out with, do not have the proper drive to run your embroidery program.

3. If you have the reader'writer that came with the machine and no serial port on your computer or printer, you can take the box to your local Radio Shack or computer repair, where you can get an adapter with a serial plug on one end and a USB plug on the other, or get the "Ultimate Box Plus". The adapter is cheaper.

One, or all, of these little tidbits may fit your problem.

Hope this helps.

Aug 01, 2009 | Husqvarna Viking 1

1 Answer

Husqvarna #1+ Dongle Not working with my computer.


You probably need to install the XP drivers for the dongle. I don't have the exact website at my fingertips (brain tips?) right now, but if you visit Jan Henning's Sew Much 4 Retirement website I think she has it amongst her Tips section. I had a similar problem years ago, but solved it by putting the installation CD into the computer, not running the automatic Install, then opening the program. It then goes looking for the dongle driver on the CD. This solution does not work for everyone, some need to download the drivers off the internet.

May 10, 2009 | Husqvarna Designer I

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