Question about Dell Photo AIO Printer 964
I downloaded Windows 8 (MISTAKE!). I had Windows 7 and my printer worked fine with that. Can't print at all now.
Posted by Anonymous on
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Posted on Jan 02, 2017
Hi, The problem here is that the CD has an older version of
the driver which has some known issues. Few steps will be required to fix this.
XP Printer Application
Vista Printer Application
Hope this works... Please rate your feedback!!! Thanks
Posted on Mar 02, 2009
First, here is a link to the vista 32 bit drivers. Install these drivers if you have not installed them before.
Second, if you are using Vista 64 bit, Dell does not make a driver for the 64 bit O/S. You can re-install your Vista to 32 bit or buy a printer that is compatible with 64 bit O/S
Posted on Aug 06, 2009
you can do the following steps:
1.Check if the firewall is blocking any printer services
2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode
3.Disable all the firewalls
4.Uninstall the printer driver and software, then unplug the usb cable of the printer.
5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2
HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3
6.Delete any non default items under the ff keys:
Note: ONLY THE NON DEFAULT ITEMS SHOULD BE DELETED
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
PJL Language Monitor
Standard TCP/IP Port
Windows NT FAx Monitor
7.Delete any items under the ff keys:
8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.
Disconnect printer’s USB cable.
Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.
From the start search box type spool and press .
The spool folder located at c:\windows\system32\spool opens.
Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.
Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.
9.Restart the computer.
10.Check th services status
Start-Run- Type Services.msc and Click on Open
You will see long list of services
You need to make sure following 4 Services are set to Automatically start
Remote Procedure Call RPC
Remote Procedure Call RPC Locater
11.Reinstall the latest printer driver
just send me an update if the issue won't be fixed. have a great day.
Posted on Oct 19, 2009
First remove old driver and new from add and remove program and unplug the usb cable and turn it off.Restart computer and redown load driver before plugging in printer and turning it on.Make sure you have the correct driver for the operation system.Good Luck !!
Posted on Nov 11, 2009
according to this website - its not compatible with windows 7 - scroll down and you will find your model and the windows versions it works with
It does however, mention that vista driver may work http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=82C256FF35BE4BE3E040AC0A66E91DEB&docid=366070#Issue0_11
Posted on Apr 08, 2010
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