Question about Dell Photo AIO Printer 964

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I need my DELL Photo 964 AIO printer to work with Windows 8. What should I do?

I downloaded Windows 8 (MISTAKE!). I had Windows 7 and my printer worked fine with that. Can't print at all now.

Posted by Anonymous on

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Posted on Jan 02, 2017

  • 55 Answers

SOURCE: Dell AIO 926 driver is not installed, even though I installed it!

Hi, The problem here is that the CD has an older version of the driver which has some known issues. Few steps will be required to fix this.

  1. Unplug the printer
  2. Goto control panel -> Add/Remove programs (or) Programs & features (Vista), uninsuatll the Dell Printer software if listed.
  3. Download the Driver from the Dell Support Website

XP Driver
XP Printer Application
Vista Driver
Vista Printer Application

Hope this works... Please rate your feedback!!! Thanks

Posted on Mar 02, 2009

  • 1865 Answers

SOURCE: Dell 924 printer won't work on vista OS

First, here is a link to the vista 32 bit drivers. Install these drivers if you have not installed them before.

Second, if you are using Vista 64 bit, Dell does not make a driver for the 64 bit O/S. You can re-install your Vista to 32 bit or buy a printer that is compatible with 64 bit O/S

Posted on Aug 06, 2009

  • 51 Answers

SOURCE: printer aio 926 communication error

hi aweintra,

you can do the following steps:

1.Check if the firewall is blocking any printer services

2.Check what port the printer is using (reenable the bi-directional support) and if it's on online mode

3.Disable all the firewalls

4.Uninstall the printer driver and software, then unplug the usb cable of the printer.

5.Delete any items under the ff keys:
HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-2

HKLM\System\CurrentControlSet001\Control\Print\Environments\Windows NT x86\Drivers\Version-3

6.Delete any non default items under the ff keys:
Default items are as follows:
AppleTalk Printing Devices
BJ Language Monitor
Local Port
PJL Language Monitor
Standard TCP/IP Port
USB Monitor
Windows NT FAx Monitor
7.Delete any items under the ff keys:


8.Completely remove drivers by doing the ff: (Option for comm failure because of the upgrade from xp to vista)
Ensure there are no documents in queue.

Disconnect printer’s USB cable.

Click the Start pearl, then click All programs, Printers, Dell xxx (where “xxx” is the printer model number) and then Uninstall. Complete the uninstall utility.

From the start search box type spool and press .

The spool folder located at c:\windows\system32\spool opens.

Rename c:\windows\system32\spool\drivers\w32X86 to c:\windows\system32\spool\drivers\backup.

Rename c:\windows\system32\spool\prtprocs\W32X86 to c:\windows\system32\spool\prtprocs\backup.

9.Restart the computer.

10.Check th services status

Start-Run- Type Services.msc and Click on Open

You will see long list of services

You need to make sure following 4 Services are set to Automatically start

Remote Procedure Call RPC
Remote Procedure Call RPC Locater
LexBce Server
Print Spooler

11.Reinstall the latest printer driver
just send me an update if the issue won't be fixed. have a great day.

Posted on Oct 19, 2009

  • 158 Answers

SOURCE: Windows 7 wont run printer Dell 966 aio already

First remove old driver and new from add and remove program and unplug the usb cable and turn it off.Restart computer and redown load driver before plugging in printer and turning it on.Make sure you have the correct driver for the operation system.Good Luck !!

Posted on Nov 11, 2009

  • 779 Answers

SOURCE: windows 7 and dell aio 962 printer

according to this website - its not compatible with windows 7 - scroll down and you will find your model and the windows versions it works with
It does however, mention that vista driver may work

Posted on Apr 08, 2010

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1 Answer

How do I install a dell 964 printer without the cd


Windows XP Driver :
Widows Vista Driver :

Select the one approriate for your Operating System. Download and run the Setup file with the Printer connected and powered on.


Sep 06, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Trying to add dell photo AIO 962 printer to my toshiba satellite laptop which is running windows 7. have followed dell website instructions to download driver/firmwear etc and chosen vista 32bit under drop...

Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!

May 12, 2010 | Office Equipment & Supplies

2 Answers

I need to download the software for a Dell AIO photo 964 printer. I don't have the CD. I know it can be downloaded from the internet but I don't know how.


Please go with below mention link.

Then lick on “Download Dell All-in-One Printer 964 Drivers v.A01”

And then enter code from image and click on Download file.

Good luck!
And Thanks.

Mar 09, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Driver for AIO 964 doesn't work with windows 7. Is a driver available?

Step-by-step discussion found here. I think its straight-forward but I have not tried it so I do not know to what end will it go. But it's worth the try.:)

Mar 05, 2010 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Is there a fix for the compatiblity issue of the Dell AIO 964 and Dell Studio (64 bit) laptop?

From the manufacturer's web-site:

(for the 'AIO 960', not your 'AIO 964' model), there currently is no "64-bit" drivers. Will the 32-bit driver work?????

I could not find ANY information about the '964' printer.

Jan 02, 2010 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

I have a Dell 964 AIO Printer that has worked just fine on my home network using Windows XP. I recently added a Dell Computer Desktop utilizing Windows Vista and cannot get the printer to communicate.


After doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. I am also quite certain that this solution will work with the Vista Operating System as well. The full thread of the solution can be found here:

Below, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:

1) Perform a manual uninstall of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers, right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device.

2) Unplug the USB cable from the computer.

3) Download the ZIP Archive file R166225.ZIP from the Dell Support website here:

Extract all the files from R166225.ZIP into a separate folder by themselves. Remember to write down the location of this folder and these files for later use. For example, you could create a new folder named "DELL964" and extract the files there.

5) Navigate to the directory you extracted the files to, locate SETUP.EXE, and run it. This will run the Dell Clean-Up Utility, which effectively removes any old printer drivers or files from your system. (You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE. This is where the executable file was located on my system at this point.)

6) Reboot the computer when prompted by the Dell Clean-Up Utility.

7) After the computer reboots and Windows 7 starts back up, log back in.

8) Download the self-extracting file R146813.EXE here:

Navigate to the file R146813.EXE, right-click the filename, click Properties, click the Compatibility Tab, and check off the following check boxes: Run this program in compatibility mode for: (then select Windows Vista Service Pack 2), and Run this program as an administrator.

Right-click SETUP.EXE, click Run as Adminstrator, and run SETUP.EXE. You might be able to get away with just running the executable without this step, but I included it for redundancy and for safety's sake.

11) Re-connect the USB cable to your computer when prompted by the Setup Utility. A small warning: when I did this step, Windows detected my printer and installed its own native drivers for the printer, and a dialog box popped up attempting to print an alignment page. I ignored this dialog box entirely. If this happens, you will be prompted by the Setup Utility to update the driver, which is what you want to do. Continue to run the Setup Utility as normal.

12) Reboot the computer once again.

After starting up Windows 7 and logging in, go to Start > Devices and Printers, and left-click the icon for the printer twice. Click Customize your Printer, then the Ports Tab. Check off "Enable bidrectional support."

Verify that the printer is communicating with the operating system by printing a test page. This can be accomplished by returning to Customize your Printer and click Print Test Page.

If at this point your printer refuses to print and you are still getting the error that it cannot communicate with the computer, reboot, restart Windows 7, login, and repeat Step 14.

Mar 09, 2009 | Dell 964 All-In-One InkJet Printer

1 Answer

Lost cd to install printer

Jun 17, 2008 | Dell Photo 964 All-In-One InkJet Printer

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