The steam wand on my X1 is loose, letting water leak from the top. It isn't a major problem but it is irritating. I removed the fascia and had a poke around, but couldn't find a way to remove the wand without disassembling the entire unit. It looks as though there is a poor seal between the wand and the steamer.
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Does the pump come on (do you hear it?) but no water comes out when you make coffee?
When you select Hot Water and open the steam valve, does the pump run and does water come out the steam valve?
If you hear the pump running but no water is coming out - then it could either be that the pump needs to be primed. In that case you would select Hot Water and open the steam valve all the way and let water run out the wand for a minute or two.
If the steam wand delivers water but you don't get any water when you brew coffee, then either the coffee is ground so fine that the water cannot go through the coffee grinds OR the filter disc may be plugged up. Try grinding coarser and try removing the filter disc and cleaning it with a toothbrush - hold the disc to the light and verify that you can see through all the tiny holes.
If it pumps water for coffee but you don't get water out the steam pipe, then the steam wand may be plugged with hardened milk - in that case remove the plastic frother and soak it and clean it. Also use a bent paperclip to clean the hole in the end of the chrome steam pipe.
If the pump doesn't run at all and you don't hear any pump noises ever - then either the pump has failed or has a loose wire.
The steam is ariving to the steam wand with a thin teflon pipe which is conected to a easy clip on union. So probably by the presure of the steam in the pipe since the capucinatote was gogled the pipe have been came out from the union so the steam is leaking in the machine. Be carefull not work the steam since the water in the machine can make an electrical short and damage the machine completly. Now in order to fix the problem first you must remove the top and side panel in order to connect back the steam pipe to the wand union and second to clean the capucinatore by complitly desasemble it put it in special detergent and leave it fro some our so any dirt will be removed more easily and by a good visual inspection you can see that all holes are cleaned from any dry milk.
I HAD the same problem. I fixed it for 50 cents. It takes the removal of 4 screws (2 phillips on top, 2 long standard on bottom by the group) to remove the top to access the steam wand valve. Once the the top (and the chrome bezel) is removed, then screw out the valve counterclockwise buy ALL THE WAY until it comes out. There are 2 O-rings on the stem of the valve that wear out, Cut these off with a sharp knife, go to your local hardware store, buy 2 new ones for 50 cents, install new O-rings, and reverse the disassembly procedure. Voila, no more leaky steam valve!
Can you get water from the machine?
If not, the first thing I would check is that the steam wand is not plugged. Remove the from the wand by loosing the top cap all the way and pulling down on the black lower [portion. That way you don't loose the pieces inside.
Insert something into the end of the wand like a paper clip and see if it is plugged.If that doesn't do I would suspect either the calve is broken and needs replaced or you have a plug in the line.
For the grouphead check the basket there might be a slight bump around the edge that is preventing it from making a good seal when it contacts the gasket in the head. If the Double works fine then the gasket is not the problem. For the steam wand try flushing wand for 3 seconds just before steaming, if that does not help with the watery milk, then the boiler is not getting hot enough to produce steam.
The steam wand began to seriously leak but a call to Starbucks Customer Service line and I was talked through how to adjust it so that the leaking stopped. It requires taking off the top/back panel of the machine (6 philips screws) then using a small allen key (1.5 mm I believe) to loosen and adjust a plastic oblong donut-shaped thing (a "cam" actually) on the shaft of the steam knob... no more drips. The key to prevent dripping is to open the steam knob without putting pressure on it when it gets to the full-open stop position. Cranking it too hard when it comes to a stop in the full-open position will slowly move the cam out of position. Then the shaft doesn't fully seat inside the machine anymore and won't fully shut off the water to the steam wand. Then, no matter how hard you crank the knob in the shut-off position it will still drip. The purpose of the cam is to stop the knob from complete unscrewing and it also turns the pump on and off for the steam wand. The cam adjustment is very small but completely solves the dripping problem. Seeing inside the machine made me realize how easy it would be to repair problems as long as I can get the parts from Starbucks or perhaps Saeco.
Several things I would check here. How old is your machine? Is the coffee coming out hot enough? If not, then perhaps the boiler is not reaching optimum working temperatures and needs replacing. When did you last descale your unit? If you live somewhere where there is a lot of hard water, and you don't prefilter it, then it could be scale build up in the tube. Try soaking only the tube end of the wand in some vinegar for about an hour, then try flushing it with steam once again. Finally, one has to be dilligent in CLEANING the steam spout right after you use it, EACH AND EVERY TIME! (that is why you almost always see barristas with a damp cloth over their shoulder, ready to use). Milk left on the wand will bake on and become quite hard to remove. This will happen on the outside as well as inside the tube. Soak the end of the tube with boiling hot water for about 10 minutes, wipe the end clean, and with a fine wire or pin clean the inside of the steam wand tube. You may have to repeat this procedure several times to fully clean the wand. If you are at all mechcanical, you could take your machine apart, remove the wand, and soak/clean it separately. But only do this if you are a quite confident handy person. Hope this helps and good luck!