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I don't have any first hand experience with this label printer, but if it was me, I'd confirm that the unit has full battery, and that the paper is in the right way. Thermal paper usually only works on one side.
Driver could be corrupt.
Disconnect the printer or at least be sure it is
turned off. I'd do both and reinstall the CD software
program that came with the printer. When the software
program asks you to connect the printer to the USB port, do so and it should
again work properly.
Hope this helps. Bud
I was having the ame issue. Found the solution on the user manual (posted online). Press Function, scroll to "Margin", press "Function", use arrows to select "#" or "##", then press Function again. Now it should print with a margin, thus not cutting off your letters. Mine was set to "-", which is basically no margin.
I'm on my second machine since December. Neither P-Touch would feed the white tape, the other layers bunch up inside the machine. Called Brother, and they were no help (indeed not much interested in my problem), except to suggest I clean the rollers with alcohol/q-tip. This action did result in the tape feeding, but not properly as I now get an unusable label strip with all three layers, and printing on the clear layer backed by black layer. POS if you ask me; it is going back to the store.