Question about HP Photosmart C6180 All-In-One InkJet Printer

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Printer says 'cartridges missing or not detected'

I've tried taking out the cartridges and putting them back, but the message is the same. The don't appear to have run out of ink.

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Sounds as though you have a bum sensor, you may have to take it back to the store where you purchase it, or buy new cartridges and try them, you may have gotten some bad cartridges, it happens! Even tho they are new? Are they the correct ones for your unit????

Posted on Jan 05, 2009

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I get the message that the print cartridge is missing or not detected. Have tried taking cartridges out and putting them back in, replacing with new cartridges


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I keep getting the error message "An ink cartridge appears to be missing, not detected, or incorrectly installed" I am sure that I have installed both ink cartridges correctly though. Any thoughts?



Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
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I have a kodak 5500 aio printer. I replaced the


Try the following:

1. Open the printer access door.
2. Put out both ink cartridges and the printhead.
3. Let the printer access door open.
4. Put out all paper.
5. Pull out the ac adapter at the back of the printer.
6. Wait 60 sec.
7. Pull in AC adapter.
8. Wait 30 sec. then turn on the printer
9: Wait for the error message: Printer access door open.
10. Close the printer access door.
11. Wait for the error message: Printhead is missing.
12. Open the access door and put in only the printhead and the close the access door.
13. Wait for the error message: both ink cartridges are missing.
14. Open access door, put in only the black ink cartridge, then close the acess door.
15. Wait for the error message: Color ink cartridge is missing.
16. Open access door, put in the color ink cartridge and then close the access door.

If the error is solved, do a firmwareupdate right now.

You can find it here.

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1 Answer

Missing black ink cartridge


Unplug the printer from the wall. Also remove the power brick for 60 seconds. This will reset any error messages you get from the printer. Plug everything back in and power on the printer. Take out the Dell black cartridge and reseat it. Put it back in and do the same for the color cartridge. When you close the printer it should try to print an alignment page.

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Keep getting message "Print cartridge(s) missing or not detected"


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