Question about Brother Black Mfc J 615 W Compatible Printer Ink Cartridge

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Brother mfc printer will not print black ink

The black and yellow and blue cartridges are new...documents will not print black only color. This problem started before I changed the ink cartridges, while they said "low" color available

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Sounds as if the black portion of the printhead has dried or become blocked. I would advise running cleaning cycles from your printer software or the printer itself (should be tucked away in maintenance/ink management).

If this fails to help then unfortunately it is likely to be a mechanical problem with the printer itself. In which case I would recommend getting in touch with Brother themselves for repair/replacement.

Posted on Nov 07, 2012

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