Question about SanDisk Sansa e200 MP3 Player

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Sansa e250: my PC says "connect device" when it is connected

Every media converter says Connect Device or No Device Found when the media player itself says Connected on the screen. I've had this player since last summer and it hasn't been able to connect once. This is my 2nd player, my first one had the same problem but I returned it not knowing the problem. I got this one knowing what I thought the problem was, I didnt have any service packs installed since I had just reformatted. But now that I have service pack 2 and it's still not working. I have no idea what to do. Help would be appreciated.

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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1 Answer

How do i get my sansa connect out of recovery mode?


Hello,
When the player hangs in recovery mode, follow up next actions to reset the device:

Make sure your Sansa Connect player is charged and the HOLD switch is in the unlocked position. Press and hold the power button for 20 seconds, then release it. This will force the Sansa connect player to reset and restart.
If your player still will not start after trying the reset, you may need to run the Sansa Connect Recovery application.
With a copy of the Sansa Connect Recovery application installed on a PC, you can connect your to the device via the USB cable to the PC, and restore the device software to an uncorrupted state.
However, all of your subscription settings and content will be removed from the device.
The help function above and the recovery application can be reached with next link:
http://kb.sandisk.com/app/answers/detail/a_id/846/kw/RECOVERY/p/555%2C662%2C694%2C696/r_id/101834

Manual for the Sansa Connect is on next site:
http://mp3support.sandisk.com/downloads/um/connect-userguide-en.pdf

Mar 20, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Sandisk sansa fuze not connect to the pc


Could be a couple of things. There may be damage to the USB port on either the player or your PC. The cable may also be defective. If you are using an older PC, it may not use the right USB technology for the device. Newer devices use USB 2.0 which looks the same as the original USB technology, but is much faster.

Oct 26, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Why won't my Sansa Media Converter recognize my Sansa e250 Mp3 player?


Mine won't read it in MTP mode. It works for me in MSC mode though.

Jun 27, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Dont know how to put pictures in my mp3


To transfer photos and video to your Sansa e250:
1. Open Sansa Media Converter on your PC
2. Connect Sansa e250 to the computer.
The detected Sansa e250 will list the available space and total space on the
device. If more than one device is inserted, only the first device will be
supported.
3. Add the media files to be converted
4. The Sansa Media Converter will place all files in MyAlbum unless you
type in a new Album Name at the bottom of the screen. Use this option
to organize your files and slide shows.
5. Press to start the conversion process. A status box will appear
showing which file(s) are being converted.
6. Photos and Video can not be transferred to the microSD card.
7. Do not move your photo or video files from the location the Sansa
Media Converter places them.
8. See Safely removing your Sansa from the Computer instructions
below.

Also you can take a look at the manual on page 16..it will give you a visual Image..
http://www.woot.com/files/sansae200manual.pdf

If you need further assistance you can contact sandisk or myself
The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Mar 31, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Media converter


The reason it says connect a device is because your device is not been recognize by windows properly..

What i would recommend you to do is to uninstall the device and reinstall it back...tou uninstall it...assuming that you are running windows xp1.gif...click on start, right click on my computer and go to properties..you should have your system1.gif properties open then click under hardware1.gif then device manager...look for the sansa device..it usually located under portable device..if its not showing there i would recommend you to look for under disk drives1.gif and see if its there..right click on the device and click on uninstall...after you unintall it unplug your device from the computer and check to usb mode..it has to be under MTP mode or auto....after you check the mode open up your windows media1.gif player click on tools, options and click under privacy...clear the history4.gif and caches...after you finish you can plug the device on the back of the computer not the front then windows should recongnize it and it should work properly..if that doesnt solve the problems upgrade your windows media player to 11 even though you have done that already..Follow the link below to obtain the driver for your device..Select your device model and operating system1.gif.....
http://www.sandisk.com/DriverDownload/index.asp

I hope4.gif this helps4.gif..
Please rate accordingly
Thank you
Computerrep

Mar 26, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Unableto connect to PC


You have to have Windows Media Player version 10 or higher, if you do not then the device will not install correctly.

If this does not apply, then check the Device Manager for errors while the device is connected. If you see any RED or YELLOW errors listed, right click on them and select un-install.

Disconnect the device and re-connect it to install the drivers.

If that doesnt work, add to the message and we can go from there.




Best of Luck.

Please RATE my solution BELOW.

Nov 21, 2007 | SanDisk Sansa e250 MP3 Player

4 Answers

Device not connected


The Sansa Media Converter will only detect the device in MSC mode, or Plays For Sure (e250R) mode.

Change the mode in the Settings>MODE or USB MODE on the device and re-connect.




Best of Luck,

Nov 15, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e250 problem


If You Have Bitlord You can Download The Sansa Converter. To do that go to search and Type Sansa Media Converter 1.3

Oct 17, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa Media Converter will not locate the e250


Use volume + method listed below to get converter torecognize device

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

May 30, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Mp3 player device cannot be initialized


I had the same problem, instead of having the player in mtp keep it in MSC, go to settings then USB change to MSC. Then connect with the sansa media converter open.on your computer. This worked for us.

Nov 06, 2006 | SanDisk Sansa e250 MP3 Player

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