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I am in South Africa and have been given a new toner cartridge from a European visitor. When installed my printer says " error cartridge incompatible" How do I solve this? JJ

If there is a possibility to set your printer to the region that the toner cartridge is used in, then that most likely is the only option. For example if this cartridge is for European machines, set your printer location to "Europe"

Jun 05, 2017 | The Office Equipment & Supplies

1 Answer

When I'm insert the cartride of ink the printer show "invalid toner"

I need to know if you are using a generic brand toner cartridge.
It sounds like you may be as this is usually caused by a defective or incompatible micro chip on the toner cartridge.
Buy a genuine cartridge or get the other cartridge replaced from where you purchased it.
I really siggest you buy a genuine.

May 26, 2011 | Samsung ML 2151N Laser Printer

1 Answer

Toner exhausted message remains after the toner has been replaced

If they're not Samsung cartridges (IOW, refills or some after-market brand) they may not reset. The printer will probably continue to print (although it may not), but the message won't go away.

If they're Samsung cartridges, according to the manual (page 38), the message should just go away by itself. There may be a problem with the printer. Try redistributing the toner (page 37).

Also (page 50), "When you purchase a new toner cartridge or supplies, you must purchase them in the same country you have purchased your machine. Otherwise, the toner cartridge or supplies will be incompatible with your machine since the configuration of the toner cartridge or supplies vary depending on the countries." That would mean that if you're buying cheap Samsung cartridges, they may not be the right ones, even though they're for the same printer.

Nov 11, 2010 | Samsung CLP 315 Laser Printer

1 Answer

I went to put a new toner in my Lexmark T520 and it won't print now it comes up with incompatibility in the do I fix this?

Did you replace the toner cartridge with a Lexmark new or factory refurbished cartridge?

If not, then more than likely that's your problem. Lexmark put smart chips in the cartridges that prevents there re-use unless these chips were either replaced or scrubbed clean.

If this is a factory new or refurbished cartridge, contact Lexmark.

Oct 06, 2010 | Lexmark T520 Laser Printer

1 Answer

Incompatible cartridge message despite using correct cartridge

Most Laserjet Printers have "chips" mounted on the toner cartridge. This small circuit board can fail causing your error. If replacing your toner cartridge with an OEM HP Cartridge fixes it, then you know that was the problem. If the error persists after replacing the cartridge or swapping it from another printer with a known good cartridge then you'll need to call a tech

Jun 25, 2010 | HP Office Equipment & Supplies

1 Answer

Incompatible toner cartridge ?

Sometimes printers are sensitive to only the origional make and brand of toners and will not accept third party toners.

Jun 17, 2010 | OKI C5650n LED Laser Printer

1 Answer

I have a new OKI B410d printer which is givng error message "Install Toner 613 Toner Missing" yet toner cartride intalled adn plenty of toner in drum

It is more than likely that you have an incompatible toner fitted to the drum unit. Either a generic cartridge or b430 or b440 cartridge which is not compatible with b410's. Beyond that it may be a faulty drum unit. Hope this helps.

Sep 08, 2009 | Oki Electric Industry B410D Laser 30PPM...

1 Answer

Printer smears on cold print

The toner cartridge sounds like the problem to me. Did you refill it? Or have it done? It sounds like an incompatible brand......toner is very model specific, and not just 'any' will do, and it often doen't mix well with the remaining toner i the cartridge if it is not completely disassembled and cleaned out. Just curious

Mar 16, 2009 | Brother HL 5250DN Laser Printer

2 Answers

Brother MFC9420CN Toner Error-Incompatible Toner Detected

Since this machine takes TN04 cartridges, and there are no chips or anything, do a reset.From memory press 1 and 7 together, then 1.

Apr 10, 2008 | Brother MFC-9420CN All-In-One Laser...

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