Question about HP OfficeJet J4580 All-In-One Laser Printer

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Scanner not scanning

When i move the arrow to the scan icon and press the start button..it says,"No scan options. Refer to device documentation to troubleshoot."

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  • sheryljones Jan 06, 2009

    I'm using Windows XP on an older computer. I followed the directions and loaded the software. Instead of a "scan" icon, I have to go into "HP Document Manager" to even get to the scan menu. I've managed to get a total of one picture scanned! When I choose "tools" and "scan" everything locks up. I do all the recommended "unplug - re-plug" and "re-boot", etc. Can anyone help me??? Thanks.......

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U will need to download the installation driver from the cd to make the scanner work properly. as the printer drivers r loaded but the scanner drivers did not got loaded. check out this and reinstall the drivers.

Posted on Jan 05, 2009

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How to scan using MP145 canon printer


  1. Place a document face-down on the platen glass.

    (Memo)
    Place a scanning side facing down on the platen glass.
    Align a document with the arrow (the alignment mark), which is at the bottom right corner of the platen glass
    .

  2. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  3. Click 'Scan Photo/Document'.
    The Scan Photo/Document window will be displayed.

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J4580 OfficeJet All In One Printer Laser: the printers scanner is not working and when i pre...


Just check that can you scan from HP Solution Center, if yes. Then perform the steps given below to resolve the issue.

Open HP solution center:
CLick on settings:
select scan settings from settings.:
A Menu Appears.
select scan to setup:
a new page will appear:
you will see all options on the left side:
select all the options manually and click on the right arrow
to move all the options from left to right side.
after perfoming these steps.
Restart the printer:
and try scanning from printer now.
now will be able to scan from printer itself.

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

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My HP 5610 all-in-one gives me an error message when I try to use the scanner option.It says, "No scan options: Refer to device documentation to troubleshoot." what do I do if I don't have my...


oh This is a simple solution open up the hp solution centre icon or the hp director icon whichever your printer software has on the computer.
Then click on settings.
point to scan settings and click on scan to setup and on all the items on the left hand side select them and move them to the right hand side and click on the ok button or the update the device button and you will not face this issue anymore.
your printer software should be installed so that you dont get this error message anymore

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1 Answer

Scanning


you need an application software to scan a document first, install one from your manufacturer's CD and follw the direction carefully, or if your computer recognizes

go to start-program-accesories-then scanner and camera, see if your computer recognizes your scanner.

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HP Photosmart 3310 All-in-One Scanner stopped working


No scan options
Refer to device documentation to troubleshoot.

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HP Photosmart 3210xi Scanning Issue


no scan options refer to device documentation to troubleshoot

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Scanner not responsive. You can choose to have the document scanned to your PC but nothing happens and either location.


Hi, we need to check first if this issue is caused by the scanner it self or by the scanner driver. Please try the following to check if your scanner is physically functioning or not:

Basic Copying
1. Open the scanner lid.
2. Place your document face-down on the glass. Move your document about 0.1 inch from the top and side edge so your entire document is scanned.
3. Close the scanner lid.
4. Be sure the COPY button is lit. The default copy settings are displayed on the control panel.
5. Press the Color Copy button (for color copies) or B&W Copy button (for black and white copies). Your document is scanned and then printed.
Note: Depending on the copy settings chosen, your copied image size may not be the exact same size as your original.
If the image was successfully copied please uninstall the scanner driverm download the latest driver in http://support.epson.com and install it. Try scanning.

If the issue still present we will need to ensure the scanner is being recognized correctly. Have you had any other scanners installed on the computer previously? We would suggest checking the DEVICE MANAGER for any conflicts.

Get to the Device Manager by:
1. Right-Clicking on MY COMPUTER
2. Left-click on PROPERTIES.
3. Click on the HARDWARE tab, then DEVICE MANAGER.
In the Device Manager please for the following:
1. Any yellow or red X's, question marks or exclamation marks.
2. Under the Category of Imaging Devices - Check for Epson Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT.

To scan in paint:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FROM SCANNER OR CAMERA.
3. Choose COLOR PHOTO.
4. Scan.

It is also possible your Windows Image Acquisition (WIA) service is not started.

To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

Tirzo

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2 Answers

Scanning Issues


There is a button right above the "Start Scan" button that says "Select Software". Use the arrow buttons (located over the Cancel button) to change how the documents are scanned.

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