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I have an asus intel pc the USB ports are freezing the mouse cursor so to stop the pc I have to hold the button down and turn it off the wrong way. I have moved the mouse to other ports it works for ten or fifteen minutesthen freezes again. I'm sick of it, it can't be the mouse it's got to be the ports????? what do you think????

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  • 3 more comments 
  • gum_bus Jan 05, 2009

    The advice was good but he didn't tell me how to fix it, he said it was a hardware problem but how do I fix it. The pc is only new it should not have happened, anyway can you help me?

  • gum_bus Jan 05, 2009

    I'm sorry I'm not good with pcs what is a USB card where do I look for it cause I haven't got a clue can you help?

  • gum_bus Jan 05, 2009

    If the USB port is bad where do I find it?

  • gum_bus Jan 05, 2009

    I meant to say where would I find the USB port card?

  • gum_bus Jan 05, 2009

    you still have not answered my question, where do i find the usb port card and what does it look like?

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12 Answers

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Is there any drivers for the USB drivers which you have mentioned.the overslow may b also due to some virus attack.try to check for it also.thank you

Posted on Jan 05, 2009

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Well now, if you are seeing this response you are in deep trouble indeed. The problem is the mouse, not your usb ports. you should never have this trouble from a mouse... period.

the people asking, slash begging for a rating should be despised for doing so. The answer speaks for itself, there is never a need to ask or a rating. It works or it doesn't.

Worldvet

Posted on Jan 05, 2009

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Dear sir
for this solucation u need to chek some of settings like first of all u need to chek Earthing of yr pc is ok or not then boot yr pc in safe mode "pressing F8 key" and try to chek it..or as per yr setfication plug yr mouse to other pc or laptop to conform it's... it's help u..:)

thanks
please vote
jo_chinmay

Posted on Jan 05, 2009

  • Chinmay Joshi
    Chinmay Joshi Jan 06, 2009


    mr. worldvet tells is righte it's yr mouse problem just chek it's working or not..?

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A USB card composes of a USB host controller and several USB ports that allow you to install a wide range of USB peripherals. USB cards come in two favors: USB PCI card, and USB CardBus. The latter is only made for fairly old laptop computers. USB PCI cards are designed solely for desktop computers.


Posted on Jan 05, 2009

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I think still warranty time you tell service center change the mouse and clear the hardware problem replace the usb cart cost of free

Posted on Jan 05, 2009

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  • mohammed marika thambi
    mohammed marika thambi Jan 05, 2009

    The front of the case has two USB outlets
    First thing to do is to swap the lead from the front USB slot onto the other connector on the mobo.



    This will tell you if it is a mobo problem or if your new lead is duff.



    If it points to the mobo. check your BIOS to ensure that the mobo connectors are enabled.


  • mohammed marika thambi
    mohammed marika thambi Jan 05, 2009

    If you tried multiple different USB devices on that port and none of
    them worked we can say w/ a high level of confidence that the USB port
    is probably bad. Have you tried connecting the camera to a different
    USB port on the computer? Most machines these days come w/ 2-4 ports
    on the back and a couple in the front. See if one of the other ports
    work.



  • mohammed marika thambi
    mohammed marika thambi Jan 05, 2009

    Connect two devices directly with one USB cable by plugging each end
    into a USB port. If using a USB hub, plug a separate cable into each
    device and connect them to the hub individually.
    You may plug cables into a USB port at any time regardless of
    whether the devices involved are powered on or off. However, do not
    remove cables from a USB port arbitrarily, as this can lose or corrupt
    data. Follow instructions provided with your equipment before
    unplugging USB cables.

    Many PCs feature more than one USB port, but do not plug both
    ends of a cable into the same device, as this can cause electrical
    damage.


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Try to reinstall drivers, also try other mouse if other mouse work well then is the mouse demaged. if not then the problem can be with the usb drivers or the port is demaged. the drivers update u can download from asustek homepage asustek is the asus brand developer.

If it helped rate fixya if need more help u free to ask

Posted on Jan 05, 2009

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Try another mouse see what hapens

Posted on Jan 05, 2009

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Try redownloading the driver for the mouse and reinstalling it. if it is a mouse that you bought after the fact and it came with an installation cd use that. it sounds like the driver for the mouse has become corrupted.

Posted on Jan 05, 2009

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Hi and welcome to FixYa,

A simple method of determining which is at fault is to test/use the mouse in another PC and/or use another USB mouse in the Intel PC.

Almost always, it is a driver issue since the mouse (even if USB/HID-compliant consumer control device) is a basic hardware component.

Of course a remote possibility is a possible virus using much of the resources hence making the computer sluggish and is seen as a slowdown of the mouse/cursor activity.

Good luck and Thank you for using FixYa.

Posted on Jan 05, 2009

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What you can try here is to use a different usb mouse to check if it will still have the same problem if possible because if the other usb mouse work fine so its the mouse but if the other mouse still have teh same problem USB port is bad...

Posted on Jan 05, 2009

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Jusr repace the usb card in which the ports are.also try to remove and reinsert the usb card.as if the card moves slightly this happens.
just try to check out is it connected firmly in the socket.

Posted on Jan 05, 2009

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Yes you are correct it is port . It has nothing to do with mouse . Your port is damaged thats why mouse is freezing frequently . It is hardware fault .

Posted on Jan 05, 2009

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On my new asus laptop I cant use the touchpad to do anything. It seems to have locked. The cursor is on screen but doesnt move.


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For a standard trackball mouse, unplug the mouse, turn it over and then twist the retaining ring counter-clockwise to remove it.

Remove the trackball inside the mouse.


Clean the trackball with warm water and dry carefully. Clean the rollers inside the mouse with a cotton swab dipped in rubbing alcohol. Replace the trackball, then secure it with the retaining ring.


Clean the outside of the mouse with rubbing alcohol and a cotton ball.


For an optical or wireless mouse, clean the bottom of the mouse and the surface it sits on with a damp cloth.

Solve Hardware Problems


Make sure the mouse is connected properly.

The connector will either be USB or PS/2. A PS/2 connector is color-coded green and can only be inserted in one direction.


Check for any bent or broken pins or damage, then carefully plug it in, making sure the connection is secure. Reboot the computer.


Connect the mouse to another computer, then reboot the PC.

If the mouse works after testing it on another computer, the problem is most likely with your PC or operating system.


Also, try a different mouse on your computer.

If there is no PC freeze, your mouse is probably malfunctioning.


Switch to a different USB port. Sometimes mouse freeze will occur if the mouse is connected to a USB hub.


Connect the mouse directly to one of the USB ports on your PC.

Try different ports until you find one that works.


Replace the batteries.

If you have a wireless mouse, replace the batteries with fresh ones.


Also, try using a different kind of mouse pad.

Sometimes surface imperfections can interfere with the operation of a wireless or optical mouse.


Install more RAM or memory.

If your PC doesn't have enough memory, PC mouse freeze may occur when you are running resource intensive programs.


Installing more RAM will help your PC run more efficiently.

Solve Software Problems


Check for device conflicts. When you install another device on your computer, it can sometimes conflict with a PC mouse.

Remove any new hardware and drivers you may have installed, then reboot the computer.


Reinstall PC mouse drivers. In Windows, open "Control Panel" then "System."


Select the "Device Manager" tab, then scroll to and select your mouse.

Uninstall any drivers that are listed.


Unplug the mouse and reboot the PC.

Plug the mouse back in, reboot the system, then allow Windows to reinstall the drivers if prompted.


Remove viruses.


PC mouse freeze and other serious problems can be caused by viruses lurking on your system.Set the program to run a complete scan every 24 hours.

Also make sure the virus definitions are updated regularly.


Turn off video acceleration. Sometimes video acceleration can cause PC mouse freeze.

Go to "Control Panel," then click "Display," and then "Change Display Settings."


Click the "Advanced Settings" button, then the "performance" tab. Set the acceleration slider to "None," then reboot.


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Follow the procedures below to reconnect your mouse and keyboard.
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    On / Off Indicator
    12145.1.0.jpg
  3. Press and release the red connect button on the underside of the USB mini-receiver. This will broadcast a signal to your mouse. This broadcast will last only a few seconds, so you must perform the next step quickly.
    12146.1.0.jpg
    Red Connect Button
  4. Quickly press the red connect button on the bottom of the mouse for 1 second, then release it. The power indicator will flash briefly and then turn green. The mouse is now connected to the receiver.
    12145.1.0.jpg
    Red Connect Button NOTE: Holding down the red button on the mouse for more than 2 seconds may cause your mouse to turn off instead of connecting. If this occurs, start again at step number 2.
  5. Move your mouse to see if the cursor moves. If the cursor follows the mouse movements, your mouse is now connected.
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    12146.1.0.jpg
    Red Connect Button
  7. Quickly press and release the red connect button on the underside of the keyboard.
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    11399.1.0.jpg
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