Question about Arris SURFboard SBG900 Wireless Router (DHSBG900)

1 Answer

SBG900 doesn't go online

HI there, I have the Motorola SBG900 and some trouble with it. According to the instruction manual, you have to wait until the online light turns steady green before you go ahead. Well, the online light doesn't turn on at all. I've tried to reset the modem with the little switch on the back, no change. If I connect my laptop, the PC activity light turns on. Before the SBG900, we had the SB5101, which still works perfectly fine. What can I do??? Thanks already fro any help....Tom

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Sniper:

    An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 56 Answers

I have the same modem/router. I had the same problem. I had to call my service provider and they had to put the modem into the system so the ip address would so up correctly. You need to call them and tell them what kind of modem you have. Have the model number and serial number ready to give them. They will have to make some adjustments on their end and they will most likely tell you to reset your modem. After that it should work fine. My worked fine after I talked to them and they made their adjustments. I hope this helps you.

Posted on Jan 05, 2009

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Where do i find the wep? i am tryin to connect my ps3 to the wifi.


HI,

Please go to one of the computer which can go online

1 On a computer wired to the SBG900 USB or Ethernet port, open your web
browser (for example, Microsoft Internet Explorer or Netscape
Navigator®).
2 Type http//:192.168.100.1 and press ENTER to display the login window:
3 In the User ID field, type admin (case sensitive) and press TAB.
4 In the Password field, type motorola (case sensitive) and click Log In to
display the SBG900 Setup Program main window:
now you would be able see your WEP key


Hope it can resolve your issue
Thanks for using Fixya

Apr 19, 2010 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Forgot the password and Id and can not enter setup wizard.


Are you trying to set up the router.
You can do it manually without the CD.
First reset the router to factory default settings. Press the reset button on the router for 30 seconds. unplug the power and plug it back in. wait for a minute.
Make sure that your computer is able to go online through the modem.
If your computer is able to go online through the modem
Then you need to connect the computer to the router ad the modem to the router.
open the set up page of the router and change the settings of the router according to the ISP.
Click Here for step by step by instructions

Feb 08, 2010 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I need help connection my motorola surfboard modem, to my belking wireless router... I've attached all wiring and powered down everything like the instructions say, but my router still doesn't seem to be...


you will need to set up the router manually.
First make sure that your computer is able to go online when connected to the motorola modem only.
Click Here for step by step solution

Nov 04, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Does it have a DHCP modem in it?


According to its data sheet, it does have a LAN-side DHCP server:

http://www.motorola.com/staticfiles/Consumers/Products /Cable%20Modems%20and%20Gateways /SURFboard%20Wireless%20Cable%20Modem%20Gateways-SBG900 /_Documents/Static%20Files/SBG900_Data_Sheet-US-EN.pdf

(Sorry I had to break this up into four lines, or the website would just truncate it.)

Oct 27, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I cant find my wep key for my motorola sbg900 and i need it to get online for my ps3. how do i find it?


Usually to do this, you need to connect to the router with a computer and an ethernet cable.

Start the browser and enter the following:

http://192.168.100.1 or http://192.168.0.1

This should bring you to a configuration screen of the router. Next, go to the configuration tab and head out for the wireless configuration and then the security configuration. In there you should find the location where the WEP keys are stored.

if you can't get connected, yu can look for more help in the manual of the device.

You can download it here:

sbg900 manual

Cheers

Critter



Jan 04, 2009 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Wireless Doesn't Work - No light.


If someone else setup the router for you they may have turned off the wireless. If you can connect via ethernet use the web based configuration utility to turn it back on.

The intial setup is as follows in the manual:

To provide an initial wireless connection to your network and the Internet:
1 Connect the SBG900 to the cable TV system as described in Section A.
2 On each wireless client computer, install the wireless adapter hardware and
driver software according to the manufacturer's instructions.
3 On each wireless client computer, set up a wireless adapter profile to
“connect” the client to the SBG900. The procedure depends on your
wireless adapter and computer operating system.
In your initial profile, use the SBG900 default wireless Network Name
(ESSID) motorola (case-sensitive).
Your computers are connected but not secure.
The default SBG900 settings provide no wireless security. After
your wireless LAN is operational, be sure to enable security as
described in “Setting Up the Wireless LAN” in the SBG900
User Guide
.

Oct 30, 2008 | Arris SURFboard SBG900 Wireless Router...

1 Answer

Problems can you help


Shut down computer (not restart), power cycle modem (unlpug) for thirty seconds. Recconnect power to modem, wait untill all lights are online. Boot up computer, once fully booted.. click start, run, type the following. CMD, in the window that pops up, type ipconfig, then ipconfig/release "you will see lan dissconect message in lower right hand corner" then type ipconfig/renew, then type ipconfig/all and finally type exit. Fire up your web browser and you should be online.

Mar 05, 2008 | Arris SURFboard SBG900 Wireless Router...

Not finding what you are looking for?
Arris SURFboard SBG900 Wireless Router (DHSBG900) Logo

343 people viewed this question

Ask a Question

Usually answered in minutes!

Top Arris Computers & Internet Experts

Suddenlink Help

Level 1 Expert

44 Answers

 John
John

Level 3 Expert

794 Answers

richie46

Level 3 Expert

7389 Answers

Are you an Arris Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...