Question about Dyson Ball DC24 Bagless Upright Vacuum
I have a Dyson Animal and the side ball cover- not the removable side- broke off. Can this be fixed and if not will this cause problems while vacuuming?
Posted by Anonymous on
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Posted on Jan 02, 2017
As you are looking down at the base of the machine (viewing from the front) you will notice a yellow button on the right side just inside of the the wheel area. push up the button to release the casing that holds the hepa filter and the spongy filter. You can see a diagram on your machine which shows this process. After you take the casing from the machine, the round housing which houses the 2 filters will come out of this casing as you pull it off. You can grab the spongy filter and pull it our of the casing. Rinse both filters as shown in diagrams on the side of the casing. Do not use soapy water, just warm water and squeeze out the spongy filter after each new soaking. Let the filters dry for 12 hours and then replace in your unit and enjoy the refurbished air movement. It does suggest that you clean these filters every 6 months.
Posted on Aug 09, 2008
solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.
Posted on Nov 01, 2009
I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.
So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....
Posted on Jan 04, 2010
SOURCE: dyson dc07 animal\ no suction
There could be a few things that would cause your Dyson to have no suction. I will give you detailed step by step instructions along with pictures on how you can diagnose this.
Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.
Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:
Here's another picture, that is the RIGHT way to install the soleplate:
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.
Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where the hose usually cracks:
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219
Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these clogs. Simply remove the suction port covers at both of these locations:
Possible Problem #4. If none of the above solutions worked for you, try this last one. The Dyson DC07 models use a clutch mechanism that stops the roller brush from spinning when changed from carpet mode to bare floor mode. This clutch mechanism is a notorious problem with all Dyson models, in fact they were such a problem that Dyson had to redesign the DC07 model to a non-clutch system. Even if yours is one of the newer ones that don't use a clutch, yours still has a belt inside. You can tell if your model uses a clutch or not by the shape of the roller brush. If your brush is a perfect cylinder shape, yours does NOT have a clutch. To check and see if the clutch or the belt have gone bad, first release the handle on the vacuum as if you were vacuuming carpets. Make sure the machine is set to carpet mode. Now while the handle has been released, turn the machine upside down and see if the brushes are spinning. If the brushes are spinning then turn the vacuum right side up and put the brushes on the floor. Can you still hear the brushes spinning when they are hitting the carpet? If yes, then this is not the problem. If the brushes however are NOT spinning, this indicates either your brush roll, clutch, or belt have gone bad.
If these solutions still didn't fix your problem, I'd be happy to try and help you further. Just use the Clarification Request, or comment section here on the Fixya repair page.
If this repair was helpful to you, please be sure to rate this repair as helpful by clicking the thumbs up icons in the top right hand corner of the repair. Thanks so much!
Posted on Apr 04, 2010
SOURCE: No power to Dyson Animal
I'm almost 100% positive that the cord on your Dyson DC07 Animal has shorted out and needs to be replaced. Usually what causes this spark, and cord failure is when the cord is pulled out of the wall to hard. I have to admit that I'm guilty of doing this same thing. If I'm on the other side of the room from the plug, and I need to change plugs, I have been known to try and swing the cord out of the plug, and I have myself burned through a cord or two. The spark is usually caused when the wires inside of the plug touch each other, or short circuit.
No worries, this is not an expensive, or difficult repair to do. Here's what you'll need in order to complete this repair:
- T15 Torx Bit Screw Driver
- Dyson DC07 Power Cord For All DC07 Models, Part 905449.
- A 2mm or Smaller Flat Head Screwdriver (width of the tip)
- Needle Nose Pliers
- Patience (haha)
IMPORTANT: MAKE SURE YOUR VACUUM IS UNPLUGGED BEFORE DOING ANYTHING ELSE!
Step 1. First thing you'll want to do is to unwrap the cord from the machine, and remove the handle from the upright part, then slide the hose all the way down the wand, and remove the hose from the handle assembly completely and set it aside. Also remove the dust bin assembly completely from the machine as well.
Step 2. Once you've remove the handle from the machine I find it easier to work on if you lay the vacuum on it's back, with the switch button facing upwards. Now remove the T15 Torx bit screw that is directly below the switch actuator. I have circled the location of this screw in the picture below:
Step 3: After you have taken off the screw, you're doing to need to remove the switch box housing from the vacuum that the screw was securing. Simply use your flat head screw driver, and pry the two small arms upwards. Be careful when prying, the plastic components on Dyson vacuums are really cheap quality plastic, and I can't tell you how many times I have seen these plastic parts break. Here's a picture of the location of where you should pry the switching off:
Here's what the vacuum should look like after the switch housing has been removed:
Step 4. Use your needle nose plyers to remove the terminals from both of the switch poles. Also be careful when removing these terminals, don't force it or it will break the pole right off of the switch, and you'll then have to replace the switch along with the cord. Also you'll need to remove the two white wires that are connected together apart, also using your needle nose plyers.
Step 5. After you've removed the two terminals connected to the switch, as well as the two white wires that were connected, follow the electrical cord up until the point that it enters the vacuum cleaner to the rubber cord protector. Lift straight up on this cord protecter to remove it from the vacuum.
Step 6. You'll have to now slide the cord out through the cord protector so that you may install the protector on your new cord. Unfortunately as you'll see, your new cord does not come with the plastic terminal protectors that are on the end of the wires, so you'll need to take off these plastic ends on both the black, and the white wires that come from the cord. The other wire that you see in there that has a white wire with no plastic cover, and a black wire that does have the plastic terminal. There's no need to remove the plastic terminal from the wire that runs down into your motor, just leave these alone. If you look closely at these plastic terminal covers, you'll see that one side of them have two little ridges on the inside, also that the bottom is flat, and the top rises upwards on one end. To remove these plastic parts, use your 2mm flat head screwdriver and insert it through the top part that has the two ridges on the indside. While your screw driver is in as far as it will go, lift upwards away from the wire while pulling out the wire at the same time. Repeat this on the other wire as well.
his is how the wires look like without the terminals:
Step 7. After remove the plastic terminal covers from the wires, pull the cord through the rubber cord protector and remove your old cord. Open your new cord, and now you'll have to feed the two wires through the cord protector. Simply push the cord through the ribbed end of the cord protector. You normally can push the cord hard enough so that the ends of the wires will come out the other end fairly easy. If the wires don't come out, use your needle nose plyers to pull the metal ends of the wires through the rubber cord protector.
Step 8. Reconnect the wires to the switch, as well as connecting the two white wires together. Here's how the wiring should look like when done properly:
Step 9. After reconnecting the wires to the switch, and to the other white wire, you'll need to put the switch back in place, along with the cords, and the cord proector. You can see little channels that the cords actually sit in to keep them from pulling out. Place both the wire on the bottom that goes to the motor, as well as the electrical cord into these channels. The two white wires that are connected together go to the left of the switch. Here's how it should look like when you're finished:
Simply put the switch housing cover back over the switch and cords, and screw the Torx bit back in, and then test the vacuum to make sure that the cord works.
I hope that this repair was helpful to you with fixing the cord on your Dyson DC07. If you have any questions about this repair, or need further help on replacing the cord, please use the Clarification Request, or leave a comment on this repair and I'll be more then happy to help you further. If this was helpful to you, please be sure to rate the review helpful by clicking the thumbs up icons in the top right hand corner. Again, if you ever need any supplies for your Dyson, we do carry most parts and accessories on our site under our Dyson Parts Section .
Posted on Apr 15, 2010
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