Question about Canon Office Equipment & Supplies
It there any way of clearing this error
Posted by Anonymous on
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Posted on Jan 02, 2017
Hello 1999.We can reset the code together. And for many errors the copier can be reset,and then recover, then move on like normal. However the code you have (E000003-0000) means that an extremely temperature sensitive area of the machine misbehaved.And the copier gets really anal about monitoring this temp so the code may return as soon as the copier runs a diagnostic, but I can assure you we can reset the code so lets give a whirl and hope for the best.Ok, on your operator control panel, next to the nine key pad,is a button that says "additional functions".Locate it and we will perform a 3 step function that will allow you to enter "service mode" which will let you clear the code. Press "additional function", release it and then immediately press the 2 and 8 buttons simultaneously, release them and then press additional functions again. As I said this is a 3 step process that should be done in a smooth but timely fashion. If done properly this will summon a new screen that will show you a few "blocks" and the top block will say COPIER. Press it and a new screen will appearwhich will have several blocks across the top of the screen. One will say FUNCTION and you need to press it. Again a new screen. Look at the menu in the body of the screen and you will see CLEAR. Press clear. New screen again and look for ERR. Press ERR. After you have touched ERR notice the "OK" button in the lower right corner of the screen. Touch "ok". Now unplug the copier and wait a few seconds.Now plug that baby back in. The copier will attempt to return to a ready condition by "warming up". This is where the copier may notice a problem with the temp. Then make a copy. This will force the copier to run a brief diagnostic(which you wont see). If the copy successfully exits the copier then you should be ok. But the fact that the code occurred at all Means that at a minimum the copier had previously seen a problem and so the code may return. Hopefully, we just saved you the expense of a service call and all remains well. I hope I have helped you and I will keep my fingers crossed hoping it was merely a momentary problem. Good luck and take care. SPINAL
Posted on Jan 20, 2008
Sort of, since both are fuser temperature related. First, the error needs to be cleared. Turning off/on won't do that.
You could go into service mode and clear the error (*28* > copier> function > clear > err > ok. Then turn the copier off, then on again and watch it heat up. I always monitor the temperature to make sure it's in the acceptable range (190 C or around that range).
If it happens often I'd have the thermistors changed. If it still happens, check the connectors in back of the fuser. They may need to be shimmed.
Posted on May 26, 2008
switch on the machine, press *(additional function) 2and8 together and again *, on screen select copier>function>clear>error>ok. switch off the machine and restart.still problem appears then check fuser unit.
Posted on Jan 27, 2011
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