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Noisy line? is all that strikes true when you ensure me it makes great photocopys, but then you receive OK, very strange, All the mechanisms for doing a local copy is the same as sending a fax the difference is the conversion to phone noise so it has to be electronic, I;d guess lightning/power surge, cant think of much else....sorry
do a quick check on 2 things. - Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.
- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).
Is this connected to a computer? if so you can run head cleaning utility from the print driver properties. This will pump ink to the head and flush out the clogs. That is the easist way to make sure you don't have a head problem. If it is not connect to the PC then scroll thru the menu to see if there is a maintanence section and look for head cleaning.