Question about Dynex 4-Port Ethernet Broadband Router (DX-E402)

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My Dynex 4 port router will not communicate with my DSL modem

I am having trouble setting up my Dynex DX-E402 4-port router to communicate with my Motorola DSL modem. I have followed the setup instructions provided with the router and I have internet connection when I bypass the router. I am at my wits end as to what I am doing wrong.

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  • bradt25 Mar 22, 2009

    My Dynex 4 port router will not communicate with my DSL modem

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  • 186 Answers

Have your router clone the MAC Address of your computer. The MAC address is a hardware address on your network card and DSL providers seem to like to bind it to account. What is probably happening is when the router connects to your ISP and asks for an IP address, it looks up your account info and and decides - nope, wrong device. Cloning the MAC address will make them happy. If you are not able to clone the address, call your provider's tech support and ask them to clear the MAC address from your account. Make sure you have the router plugged into the modem and not the computer or you are back to where you started.

Posted on Jan 05, 2009

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Posted on Jan 02, 2017

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http://www.dynexproducts.com/t-product_documentation.aspx


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If you connect the computer directly to the modem, does it work?
If that works then the modem is working.
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Can  Dynex 4 Port Router DX-E402 be used to connect internet on a notebook without using cable to notebook?? i.e. Can it be used like a wireless g router??


Unfortunately, the DX-E402 is not a wireless router, so it can not transmit its signal without a physical cable connecting the router to your computer. If you want a wireless router that can also connect to your ISP, check out the Dynex Enhanced Wireless G Router:

http://www.dynexsupport.com/product/?pid=DX-WEGRTR

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you need to make sure that you can access the internet from your new modem first. if you can't access the internet, you need to call your ISP. but if you can access the internet properly using your modem, you need to reconfigure your router by running the setup cd to recognize the new modem.

hope this'll help you but if you still have problems, just provide the brand and model of your new modem and your router and your ISP as well.

ciao!

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