Question about HP Officejet 7500a E910 Multifunction Printer

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Empty carriage stuck in my HP 7500A printer

My HP 7500A printer got its carriage stuck on the right side after I removed all cartridges and the printhead for cleaning. Now it wont move form the right corner. I followed every solution instructions given by HP, but to no avail. Can anyone hepl me out?

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Hello,Lester Makang
Your carriage got stuck in service station,is there any noise coming from the right side of printer then there will be broken gear.
Power on your printer,after you got carriage jam error open cartridge access door and wait 5 second when you see that gears trying to move,use your hand to pull your carriage to left side.Don't use much force.If your carriage got free then install your print head and cartridges.If this will happen again then take it to service center they will change the service station or broken gear but the cost goes much high.

Posted on Apr 30, 2015

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SOURCE: General error 0x61011be9 hp officejet 7500a wide format

The instructions on this page are going to help you. This is the official HP support page:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00489814&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3795314#N39

Posted on Oct 24, 2012

karthickbln
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SOURCE: General error 0x61011be9 hp officejet 7500a wide format

General error 0x61011be9 hp officejet 7500a wide format

Posted on Mar 29, 2013

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Check first:
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hp-officejet-4630-carriage-jam-g3kwcv4s0uxqjd0jsmqlsidv-5-0.png There are a few ways:
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Though i have no paper jam, it keeps on prompting Clear paper jam then touch ok. Also notice the carriage not moving from right to left ,its making a weird noise.seem paper feeder gear stuck but clear


Hi vidya kowlessur,

I would be happy to help you with your Officejet 7500A printer. I understand you are seeing a message prompting you to clear a paper jam, and the carriage is likely jammed. Please use the following 2 documents to troubleshoot the issue;

HP Officejet 7500A E910a and E910c Wide Format All in One Printers Out of...

Carriage Jam or 0X610000F6 Message Displays for HP Officejet 7500A E910a...

I hope this helps, but if the issue persists, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:


Step 1. Open link: h22207 www2 hp com
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

Best of luck.
I work on behalf of HP.



:)

Jul 09, 2015 | HP Officejet 7500A Wide Format...

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Why doesn't my HP OfficeJet 7500A carriage move? It is jammed


Try to turn it off, open cover and move carriage a little bit by hand; don't push too hard. For some time it'll get back to life.

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Hi,

If the carriage totally stuck on the right side of the printer, Unplug the printer from Power outlet.

Open the front access door. You will see the cartridges. Remove the cartridges. Check for any paper stuck in the Carriage Rod. Try to manually move the carriage 5-6 times left to right and it should move without any trouble. Put the cartridges back into the Cartridge slot and power on the printer

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First, turn the printer on. Open the print-carriage access door by pulling it forward. The print carriage moves to the far right side of the HP All-in-One. Wait until the print carriage is idle and silent, and then lightly press down on a print cartridge to release it. If you are replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If you are replacing the black or photo print cartridge, remove the print cartridge from the slot on the right Pull the print cartridge toward you out of its slot.
Now we're ready to install the new cartridge. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Slide the new print cartridge forward into the empty slot. Then gently push on the upper part of the print cartridge forward until it clicks into the socket. Close the print-carriage access door.

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Printer says "Open Door Clear Cartridge Jam" How


You might wanna try removing and reinserting the cartridges and make sure that they are properly fitted in.
Sometimes cleaning the cartridge and the carriage where you took out the cartridges from with a damp lint free cloth does the trick.
If you still have that message, open the cartridge access door.
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I have an HP D4300 printer/scanner and I can't figure out how to open a in order to change cartridges. Please advise.


Hi,

Installation instructions

Always install the tri-color print cartridge in the left side of the print cartridge carriage.

Install the black or photo print cartridge in the right side of the print cartridge carriage.

To replace a print cartridge

1. Verify that the printer is turned on.

2. Load Letter or A4 plain, white paper in the paper tray.

3. Open the printer cover.

Chapter 10

64 Maintenance Maintenance

4. Wait until the print cartridge carriage moves to the right side of the printer and is idle

and quiet.

5. Press down on the print cartridge, and then slide it out of the print cartridge carriage.

6. Remove the replacement print cartridge from its packaging and carefully remove the

plastic tape. Hold the print cartridge so that the copper strips are on the bottom and

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1 Remove plastic tape

CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.

Touching these parts will result in clogs, ink failure, and bad electrical connections.

Do not remove the copper strips. They are required electrical contacts.

Install print cartridges 65

Maintenance

7. Slide the print cartridge at a slight upward angle into the carriage until the cartridge

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8. Close the printer cover.

Align print cartridges for optimum print quality.

For information about storing print cartridges, see Maintain print cartridges.

For information about recycling empty print cartridges, see HP inkjet supplies recycling

program.
WARNING! Keep both new and used print cartridges out of the reach of children.
Download manual for proper guidance. http://h10032.www1.hp.com/ctg/Manual/c01438085.pdf
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2. Set both the cartridge and empty cartridge protector aside.
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You may also download and refer to it's product manual :-
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-------

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  1. Press the Power button (c01575386.gif ) to turn the product on, if it is not already on.
  2. Open the cartridge door. The carriage might try to move into the access area at the right. Allow it to move to that position.
  3. Wait until the carriage is idle and silent.
  4. Without turning off the product, disconnect the power cord from the back of the product. WARNING: You will move parts by hand in the following steps. You must disconnect the power cord to eliminate the risk of an electrical shock and to reset the paper-feed mechanism.
  5. Looking in through either the cartridge door or the output tray, make sure the cartridges have not come loose in the carriage. Push each cartridge inward to securely lock them in place.
  6. Check for and remove any obstructions under or around the carriage that might prevent it from moving.
  7. Make sure the carriage can move freely across the width of the product by firmly pushing the carriage to the left, and then to the right.
  8. Close the cartridge door.
  9. Reconnect the power cord to the back of the product.
  10. Press the Power button (c01575386.gif ) to turn on the product.
  11. Allow the product to warm up, and then try the print job again.
  12. Check the cartridges for damage: NOTE: The product must be on or it will not release the cartridges.
  13. Wait until the carriage is idle and silent, and then lightly press down on a cartridge to release it. Pull the cartridge toward you out of its slot.
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    • The black cartridge is on the right.
  14. Check the cartridges for damage, and then replace any damaged cartridges. Check for obstructions under and around the carriage. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
  15. Follow these instructions to install the cartridges correctly.
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      • To install a black cartridge, insert it into the right slot. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
        Thanks, Joe

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