Question about HP Compaq nc6120 Notebook

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Spoolsv.exe application error

Started getting this message at start up of pc:
spoolsv.exe application error "0x7c9137e" reference memory at 0X00000000 could not be read
can't print, no pdf, outlook hangs after a short usage, some client programs will not load.
Any suggestions?
Thanks,
Gary

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The Spoolsv.exe executable file is responsible for handling the printing process on a Microsoft Windows system. Although this process is not crucial to run your Windows system, you must not terminate it until you think that it is causing problems on the system.

To fix spoolsv.exe application error, you will have to remove these files from the system. To do this, perform the following steps on your Windows XP computer:

  1. Open Control Panel, select Performance and Maintenance, select Administrative Tools and then select the Services option.
  2. In the Services management console, locate the Spooler services, right-click on it and select Stop.
  3. Next, open the C:\Windows\System32\Spool\Printers folder. (Here, we are assuming that your Windows is installed in the default C:\Windows folder)
  4. Delete all the .SHD and SPL files from this folder.
  5. Next, open the TMP folder and delete all old and unused files from this folder.
  6. Finally, restart the Spooler service from the Services management console.

    Note: If you are unable to delete the files in Normal Mode, then you may have to restart your computer in Safe Mode to delete the files. To start your PC in Safe Mode, press F8 at system restart and then select the Safe Mode option from Windows Advanced Options Menu.

    If deleting the files does not rectify the problem, you must perform a System Restore and rollback your system to the time prior to when the error started appearing on your computer.
  • It is important for you to know that application errors can also occur due to virus or spyware infections. In fact the Spoolsv.exe process is also a known backdoor vulnerability that can be planted on your computer for malicious purposes by a hacker.
*Your vote is highly be appreciated. Thanks in advance. Let me know if this fix your problem.

Best regards

Posted on Jan 05, 2009

  • Alex Paul
    Alex Paul Apr 19, 2014

    I faced the same problem and I got a resolution which worked from:http://www.microsoftsupportchat.com/blog...

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