Question about HP PSC 1610 All-In-One InkJet Printer

1 Answer

Help on HP PSC 1610

When I try to scan, I get the following error message:

Unable to communicate with device. do you need to download something for it, if so where do u download it from
my pc is window vista

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  • seymorejune Jan 06, 2009

    I have a HP 1610 All In One Printer Lately I have been unable to scan anything. It prints fine from the computer but when I click on scan

    A box pops up indicating an unexpected Internal error has occured and if possible to reinstall the photo and Imaging software.

    Unfortunately I do not have the software. I can't find it any where so if possible is there anyone who can help me to resolve this problem?



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The all in one solution software you used in XP doen't work with Vista.

But you can still scan and copy by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (ie HP 1610) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Posted on Jan 05, 2009


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Im very sure that you encountered that message when trying to scaning using the HP Director / HP solution center. Here are the steps that i want you to do inorder to solve the issue.

1. Insert the CD that you used to install the Software.
2. The Window for installation will pop-up, CLICK ON UNINSTALL. (note: make sure that you unplug the usb cable from the back of your computer before uninstalling the SOftware).
3. When done, restart your computer.
4. Re-insert the CD and Click on INSTALL.

The reason why you encounter such problem might have something to do with the corrupted components of the Software installed in your pc.

Thank you so much.


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You should be able to find a white sticker on the bottom of the printer. The serial number will be there as well. If you have the PCS 1610 than follow the uninstall instructions given by Hp at this link:
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