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Black screen? Unit will not boot up. Asks for boot disc

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  • Doug Wick Nov 05, 2012

    On initial power up, asks for" Reboot and select proper Boot deviceor insertBoot Media in selected Boot device and press a key"

  • Doug Wick Nov 06, 2012

    Sorry, the cold start had no effect on start up...

  • max carson
    max carson Nov 06, 2012

    Can you Choose "Boot Menu" by tapping a "F' key, I don't know the Make, model, or OS of your machine,from options, at start up or Pre-Boot, Select Boot Menu , HDD. Then What? (My boot Menu selection is F-10) Repeatedly tap that F key a initial Start up. again I do not know your Make, model, and OS?

  • Doug Wick Nov 06, 2012

    The F key is a bust, too. The computer stats are: ASUS model K601 using Windows 7 OS. Thanks for your interest in my issue. My research says motherboard or battery?

  • max carson
    max carson Nov 06, 2012

    All F keys are busted?

  • max carson
    max carson Nov 06, 2012

    View this tutorialhttp://support.asus.com/Diagnosis/Step1....

  • Doug Wick Nov 06, 2012

    Self Diagnosis = " Please contact local service center or reseller for further diagnosis."

  • max carson
    max carson Nov 06, 2012

    Can you ,with another computer, download a Windows 7 repair disk in ISO and burn to disk or usb Look at this procedurehttp://bootfromcd.com/data-recovery/wind...

  • max carson
    max carson Nov 06, 2012

    ALL F KEYS ARE BUSTED?

  • Doug Wick Nov 06, 2012

    Can I download to a Vista computer to put on disc?

  • max carson
    max carson Nov 06, 2012

    Sure, it's like any downloadand save to a folder sat "downloads" I think that will be a default location, in vista "Documents", you want to burn it to a disk, usb. A ISO file, when burned to disk or usb should be bootable, SEE:http://pcsupport.about.com/od/toolsofthe... this tutorial will give you "How To's" tip an a general diagram of the procedure.

  • max carson
    max carson Nov 06, 2012

    Excuse my typing, Download and save to folder, when the download is complete, open folder, do not run. Insert you media, CD,DVD.USB , what ever works with the machine you want to repair, and Burn to that device, USB or whar ever.

  • Doug Wick Nov 07, 2012

    I hate to say this but I cannot get the 64 bit recovery file to download to cd or usb drive. I found a recovery set of 3 cd's that I saved in 2010 but only one loads but does not change the "Black Screen".

  • max carson
    max carson Nov 07, 2012

    YOU NEVER TOLD ME WHAT OS IS WINDOWS 7 32 OR 64? I red this from you: The computer stats are: ASUS model K601 using Windows 7 OS. BY THE WAY YOU WANT TO DOWNLOAD THE FILE TO A COMPUTER FOLDER THE YOU ARE USING FOR THE DOWNLOAD. THEN WHEN IT HAS FINISHED DOWNLOADING TO THE COMPUTER FILE , THEN YOU BURN IT TO A USB OR WHATEVER YOUR DAMAGED COMPUTER WILL READ. YOU MAY NEED A IMAGE BBURNING SOFTWARE PROGRAM. I THINK THAT WAS MENTIONED IN THE PROCEDURE ON THE WEBSITE I SENT TO YOU.

  • Doug Wick Nov 07, 2012

    It would appear from more reading that I need to download the 64 bit file to a healthy win 7 computer? I will do that in the morning and get back to you with results.

  • max carson
    max carson Nov 07, 2012

    I have downloaded windows 7 nad 8 64 bit to machines using Vista 32 and XP 32 ? You are just saving a download file to a folder, not running it. JUST DOWNLOAD THE FILE TO A FOLDER DO NOT TRY TO RUN IT. If you wish I will try to do it. Contact me at :desk.maxcarson@hotmail.com with a time to connect. I will supply you with further info when you e-mail me I don't know what you time zone is.

  • Doug Wick Nov 07, 2012

    Using ISO burner and the file that finally downloaded, I was able to burn a disc. I placed the recovery disc into the black screen computer and it sounded like it loaded the stuff but we still have a silent black screen. Got anymore ideas ?

  • max carson
    max carson Nov 07, 2012

    Did it finish Loading?

  • max carson
    max carson Nov 07, 2012

    If you look at the black screen it a bright can you make out a faint view of the dasktop?

  • Doug Wick Nov 07, 2012

    I cannot see a faint desktop and It loaded for several minutes but then faded to black. I haven't done a thing to it for 30 minutes or so. No change in that time frame.

  • max carson
    max carson Nov 07, 2012

    AGAIN, Do you have Windows 32 or 64 on the damaged,Black Screen, laptop? Did you download 32 or 64 bit repair disk?

  • Doug Wick Nov 07, 2012

    There is a cursor arrow that I can move around at will.

  • Doug Wick Nov 07, 2012

    64 bit on computer and that's the file I downloaded

  • Doug Wick Nov 07, 2012

    Something else has just occurred to me that may help your thought process. Over the time I have owned this computer, I have spent hours trying to get it to back up to an external hard drive with no success. I have researched but never found a solution to that problem??

  • max carson
    max carson Nov 07, 2012

    OK, this sounds like a hardware issue,if you can see a faint desktop, the cursor moving, a question come to mind, has the laptop been droped, bomped, jarded in ANY way? I have repaied many laptops the have just fallen over on a carpeted floor and the screen was out but you could see, faintly the desktop. Also there is a small switch that turns off the monitor when it is closed that can stick, it's near the hinges on the lid. If you open and close the lid of the laptop does anything change? There is a light that gives Backlighting, CCFL light, that my be out, if you can see a faint screen, if the screen is TOTALY black there is a ribbon cable on the back of the monitor that can come loose if dropped, jared.

  • max carson
    max carson Nov 07, 2012

    Is the external using a USB connection? Speed may be an issue with that, do you have USB 2.o or 3.0 on the laptop? I use a free program found herehttp://www.filehippo.com/download_macriu...

  • max carson
    max carson Nov 07, 2012

    It's very difficult to type on this website.

  • max carson
    max carson Nov 07, 2012

    I looked at the specs for your ASUS model K601 it doesnot say Windows 7 64 Home Prem.?

  • Doug Wick Nov 07, 2012

    I cannot see a faint desktop screen but the cursor is clear and bright. The computer sits on a desk all the time & is rarely moved - my wife uses it for cooking & such. Opened & closed the lid several time and see the screen going dark on the keys so the switch must be working. My external drive is a usb which I use on all three of my laptops. No problem backing up the other two. I don't know if it's 2.0 or 3.0. I rebooted the black screen. It took 3 minutes to load the disk then black sceen white cursor.

  • Doug Wick Nov 07, 2012

    Sticker on the bottom says Windows 7 Hom Prem OA

  • max carson
    max carson Nov 07, 2012

    The recovery disk you have are they for the damaged laptop? What does it say on the Disks?

  • max carson
    max carson Nov 07, 2012

    Let me get this right, You have windows 7 on you damaged laptop, you downloaded windows 7 64 repair disk, is that correct? And you are trying to repair a windows 7 32 bit laptop with a windows 7 64 bit repair disk? is that correct?

  • max carson
    max carson Nov 07, 2012

    This would be easer if you e-mailed at : desk.maxcarson@hotmail.com

  • max carson
    max carson Nov 07, 2012

    "It took 3 minutes to load the disk then black sceen white cursor" When you say it took 3 mins, to load the disk did anything show on the screen before "black screen white cursor"?

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  • Master
  • 7,627 Answers

Try a "Cold-Start",Remove all media, DVD, CD,


USB..etc., Remove AC plug, Remove Battery,


Hold down on/off button for 10 seconds,


Replace battery, Plug into AC outlet,Push


on/off button and Start normally.

Posted on Nov 06, 2012

  • max carson
    max carson Nov 07, 2012

    Let me get this right, You have windows 7 on you damaged laptop, you downloaded windows 7 64 repair disk, is that correct? And you are trying to repair a windows 7 32 bit laptop with a windows 7 64 bit repair disk? is that correct?

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