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Posted on Jan 02, 2017
f'lite Samsonite combination lost and stuck locked:
I removed the lock unfastening the 2 torx screws from the case.
Next I removed the pin that holds the RED tab thingy in place and the spring ( all this does is pushthe assembly to the right when a number is moved..... Take a picture of this before you dissassemble it. push it allthe way through..if you have fat fingers you are screwed. Anyway, remove the red thingy, and then carefully lift the remaining plate out taking note of the orientation.
First of all: the solution is aligning the cogs to 0-0-0 like from the factory. This is easy to do. when you remove the plate above , carefully do so without launching the dials and the spring into space....no matter.
Look at the bottom of the plate and notice there is a notch that will correspond to the cogs still in place on the lock assembly that should still be in place.
The cogs sit on a spring that sit on the backside of the dials with the numbers you can see when locking the suitcase.
Here is the meat:
1. with your finger or something turn the cogs until the black dot aligns outmost.
2 align the cogs so that notch will correspond to the orientation on the plate you just looked at. (that's it)!
Carefully replace the plate with finger pressure and actuate the latch-it should be unlocked and at the 0-0-0 position. If not repeat 1 and 2.
Push the pin through again, through the red thingy and the spring. BAMMM! you just saved your self a zillion dollars...still having trouble...mail this to me and for $15. I fix it for yaz....
Posted on May 29, 2008
I can't answer the problem - but am interested as we had an identical failure on holiday in South Africa. We had to force the case open as the lock and the mechanism seemed to have come adrift in that when moving the lever with the correct combination - the case neither opened or closed. I'm sending it back to Samsonite under warranty to hopefully get it repaired/replaced. I rang the UK number listed on the Samsonite website. Bit disappointed as Samsonite should be more reliable - particularly given the price of the case, at £295, isn't exactly cheap.
Posted on Oct 11, 2009
I tried working through the series of possible numbers and at the same time gently pressing the lower part of the lock to see if it would open. After a while I used a claw hammer which I gently inserted the claw beneath the lower portion of the lock and again gently prised it and at first go the lock opened and no damage done that I can see. I have not reset the lock yet.
Posted on Oct 17, 2009
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