Question about Samsung SCX-4100 All-In-One Laser Printer

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Samsung scx-4100 scanner error - cannot detect device "Samsung.."

I can't get my scanner capabilities to work on this model. I went to the Samsung site and downloaded Smart thru 4 and when I try to scan it tries to do a prescan but after a long time comes up with an error message saying "cannot detect device "Samsung SCX-4100". I have a usb from the printer to the laptop and made sure it is in the right port and still no luck. Any help would be greatly appreciated! I have Microsoft Windows XP if that helps to know.

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  • terri mackmer Jan 07, 2009

    Checked both and no luck but I really appreciate your help. Let me know if you have any other recommendations. God Bless

  • terri mackmer Jan 08, 2009

    I did that too - I apparentely never installed it when I first got the printer so I just downloaded the latest version over the weekend from the Samsung site. And I should clarify on the suggestion earlier that I don't have another printer cable to try but just made sure the one attached now is not more than 3 mtrs. One more thing the message I wrote had one word wrong. It said cannot OPEN device.... not can not DETECT....not sure if that changes anything. Ugh...

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I just fixed this problem for my computer. Try installing the scanner driver. You probably have the printer driver installed but the scanner driver is needed for Smarthru

http://www.samsung.com/us/support/download/supportDown.do?group=&type=&subtype=&model_nm=SCX-4100&language=&cate_type=all&dType=D&mType=DR&vType=&prd_ia_cd=06010300&disp_nm=SCX-4100&model_cd=&menu=download

Posted on Aug 23, 2009

  • MatteoTaiana Jan 02, 2011

    thanks, I had the same problem and had assumed that installing the software on the original CD and the latest driver for the printer was enough.
    after installing the scanner driver everything seems to work.

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I bet you haven't installed the scan driver. For the system to work completely; you need the print driver, scan driver and smarthru4.

Once you install the scan driver (available on Samsung website); the issue will go away.

Also, another trick; instead of using the smart thru - which is kind of awkward, download Picasa 3 and if you have installed the scan driver correctly, you can use Picasa to import the scans by controlling the printer. It also allws for some other tweaks that are not so easy to get to in Smart Thru.

Good luck.

Posted on Jan 26, 2009

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Got problem with my SCX-4300. printer works well, but scaner wont work. Smarthru says that cannot detect the device. so i used another way to scan my docs. Start>Devices and printers>then selected Samsung SCX 4300 series and there is an option "Scan a document or picture" Click here and then you will be able to scan your docs or pics.

Posted on Dec 21, 2011

  • zilvis Dec 21, 2011

    Got problem with my SCX-4300. printer works well, but scaner wont work. Smarthru says that cannot detect the device. so i used another way to scan my docs. Start>Devices and printers>then selected Samsung SCX 4300 series and there is an option "Scan a document or picture" Click here and then you will be able to scan your docs or pics.

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Can you make sure that you can print from your computer to the samsung? this will conform that the computer and the printer are connected correctly.
also you could try using a different cable and make sure that the USB cable is not too long (3mtrs is the max)

Posted on Jan 05, 2009

  • Aaron Falzon Jan 08, 2009

    please download the latest version of smarthru from the samsung website.

    hope this helps.


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1 Answer

Just brought my SCX 4100 into use in my office, worked perfectly at home on a Windows XP system but in the office on a vista system the printer works fine, the copy function within smart thru 4 functions...


Did you install the correct driver including the scan driver? The drivers are available at the Samsung Site: http://www.samsung.com/us/support/downloads/SCX-4100 . Click on the Driver tab for most or the Software Tab for the SmarThru4 program. Make sure to get the correct version for the OS on the office computer. Generic OS drivers often only run the printe, not the scanner. Uninstall the generic driver before attempting to nstall the Samsung driver.

Next check the data cable. Scanners require bi-directional communication with the computer and can fail when the printer works.

I hope this helps.

Cindy Wells

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hello visit www.vistax64.com/vista...scan/43928-samsung-scx-4100-vista.html download

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In the SmartThru application, find the devices connected list (usually on the upper right corner at the main screen). Select the SCX-4100 from the list, since this software will work with many scanners. After selecting the unit, close and restart the program.

Be blessed.

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For the system to work completely; you need the print driver, scan driver and smarthru4.

Once you install the scan driver (available on Samsung website); the issue will go away.

Also, another trick; instead of using the smart thru - which is kind of awkward, download Picasa 3 and if you have installed the scan driver correctly, you can use Picasa to import the scans by controlling the printer. It also allws for some other tweaks that are not so easy to get to in Smart Thru.

In addition to Picasa you can use several other graphic applications to scan the image.

Good luck.

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let me guess all of you have vista?
FCUK VISTA
just install windows xp
it will work on it

Jun 02, 2008 | Samsung SCX-4100 All-In-One Laser Printer

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