Question about HP Officejet 4315v All-In-One InkJet Printer

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Printer will not print, it is stuck on FAX mode.

My printer will not print at all. It is stuck in the FAX mode and will not print anything from the computer. You can change the number of copies, but it will not do anything. We have only used the FAX part one or two times in the eight months that we have had it.

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Hello,

Initially, I would suggest using the HP Printing Diagnostic Utility found here. Once you click that, you will see a Download Only button. If you need detailed installation instructions you will see a link below the Download Now that says View Directions which can be used to get step by step instructions for installation of the programs.

If that doesnt correct the issue, I would suggest removing and reinstalling the printer by following the directions below:

I would suggest that you disconnect the usb cable from the printer. Then, if the printer was previously installed, uninstall all programs related to the printer through Add/Remove Programs in the Control Panel.

After restarting the computer with the printer still disconnected you can follow the directions below to download the latest drivers.

To download the drivers you can go here. When the page opens you will need to choose your operating system. Then, from the Drivers section I would choose the full feature driver.

Once you click that, you will see a Install Now button that will allow you to immediately install the software and/or a Download Only button that will allow you to download the file for later installation.

Either option will have a link below them that says View Directions which can be used to get step by step instructions for installation of the drivers.

Hope this helps. Please rember to rate this information.

Thanks

Posted on Jan 08, 2009

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1 Answer

I own officejet 4215v it is stuck in the fax mode and I can't get it to go to print.


Hello and Welcome to FixYa!
Sir this problem is due when by chance the Fax Mode is selected as default. To get to the print mode you need to change the mode to print. Try the following:
Click Start >> Print and Faxes (if you are using Win Xp) or Devices and Printers (if you are using Win 7) >> There will be the list of HP Office jet 4215 Fax and HP Office jet 4215 Printer. >> Right click on HP Office jet 4215 Printer ans Select as "Set as Default"
Now try to print again. If printer is still struck on the Fax Mode then possibility is that your printer is locked, In this case you need to Reset the printer: Follow the given steps to do this:-
  • Unplug the power supply from the rear of the product.
  • Unplug the power cord from the electrical outlet, power strip, or surge protector.
  • If the product uses a power module with a detachable power cord, disconnect the cord from the power module.
  • Wait 15 seconds.
  • Reconnect the power cord to the power module.
  • Plug the power cord back into the electrical outlet. Do not use a power strip or surge protector.
Now turn the printer On and now try to print again. I hope if first solution do not work then this will solve the problem. But if still it struck to Fax Mode then its may be a technical or hardware issue, You need to contact HP Support Center to solve your problem.
I hope this solution helps you and you have clear picture in your mind
Let me know if you have any confusion in your mind.

Sir, Your Rating as Five Stars for this solution and Words of appreciation as Feedback for me will be really esteemed
Thank You for taking my service

Concerned: Muhammad Uzair Team : FixYa

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