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Continued problem on officejet 7310 all in one printer

My hp officejet 7310 all in one printer continues to read "Scanner failure" "turn power off then on." When I do this the same message continues to come up

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  • Default KITT
    Default KITT May 11, 2010

    There might be a bad connection in between the scanner and the main board



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Unplug the printer from the wall , shut off computer . plug in printer after about i min. turn computer on. If this does not work you will have to reload your software

Posted on Jan 05, 2009


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Hp 7310 prints but receiving error message scanner failed. I turned it on and on and unplug still scanner failure but it prints from computer???

hi there!

if its a scan issue, you may need to uninstall/reinstall hp printer software. or check on the scan bed if the light is coming out when you turn on the printer. check out this link too, this have all the info you need and tech support for that printer:

Apr 07, 2011 | HP OfficeJet 7310 All-In-One InkJet...

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Thank you SO much! I was able to disassemble and reassemble just as you indicated. However, now I don't hear the whirring of the motor assembly, it just pops up scanner failure. IT feeds through the top...

Hi, this is a followup on our chat session. (2007nfm), no extra wire is indicated on the scanners wiring harness. it plugs in socket well. ignore the brown wire and do the following first.
Unplug the power cable from printer when the printer is powered on and wait for about 30 seconds. then, press and hold # and 6 while plugging in the power cord and Continue holding until it displays Semi Full Reset message in the front panel of the 7310 . after try to scan and see if scanner failure appears again.
if it does, like i had told you,
lubricate the rod that the scanner slides on with a few drops of Tri-Flow.

please post back here for a followup.


Comments: Jun 10, 2010 - by 2007nfm - you may check here for lubricant.

Jun 10, 2010 | HP OfficeJet 7310 All-In-One InkJet...

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What to do? every time printer comes on it says error, scanner failure, turn power off then on.

The needs servicing. Check the gears around the scanner area for stiffness and grease lightly. Your should know how to disassemble the printer to be able to do this. Alternatively, send in the printer to an experienced technician for servicing.

May 31, 2010 | HP OfficeJet 7310 All-In-One InkJet...

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HP office jet 7310 all in one. when trying to fax it says scanner failure. Turn off power and restart. This accomplishes nothing. Suggestions?

This means that there is an internal failure of some kind (e.g. the scanner is stuck). Be sure that the shipping lock has been removed and try again. HP is very good about support, try contacting them through their website or by phone.

Good Luck!

Feb 05, 2010 | HP OfficeJet 7310 All-In-One InkJet...

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Every time I turn on my officejet 7310 printer a warning comes up saying scanner failure. I cannot do anything with it. I uninstalled it & reinstalled it but with no luck getting it to work> ...

Sometimes you can clean the scanner optics and get a little more life from it, but it involves taking the glass off the top and cleaning the scan unit mirrors and lenses. When that doesn't work you need to locate a new scan assembly, last check, around $150.00

Aug 07, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

My Office Jet 7310xi scanner failure

Does it scan from either the doc feeder or from the flatbed itself?
Can you COPY a page?

Are you using the buttons on the printer, or do you work from HP director?

Mar 29, 2009 | HP Officejet 7310 All-In-One Printer

1 Answer

OfficeJet 7310 FAX issue

Did anything happen prior to the issue? It almost sounds as if the DC controller (main board) has gone bad. What happens if you try to make a copy on it?

May 22, 2007 | HP OfficeJet 7310 All-In-One InkJet...

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