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I am using Attachmate EXTRA! and my sessions wont open while my Canon ImageRunner printer is installed?

Canon ImageRunner C5035 is the printer model that we are using. This is a new printer that I just installed last week. There were no issues for the first day or so. Now I have to uninstall the printer, open my sessions, and then reinstall the printer. I am using Attachmate version is Attachmate Extra! Enterprise 2000 verson 2000.0.0.0000

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SOURCE: normail.dot is being used by another session when closing an Attachmate X-treme Session

This was fixed in an earlier release but the fix may have been dropped in V9. It happens even with SP2. The problem is that both Word and X-treme 9 have normal.dot template files. the solution is to rename the Attachmate Normal.DOT file.

Posted on Jun 05, 2009

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Normail.dot is being used by another session when closing an Attachmate X-treme Session


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