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Samsung Iceworld 380 not getting cold enough

The Samsung Iceworld 380 is an over-under fridge freezer. I can usually hear the compressor running (but not always) and it gets very hot! but only occasionally hear the freezer fan running. Temp controls are both on coldest but it just doesn't get very cold -some ice melts in the freezer). Grateful for advice please.

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  • Rich Nov 07, 2012

    1. I don't feel air in either fridge or freezer2. There is an occasional very loud crack comes form the unit when it is working! BTW, the freezer is at the top and the freezer fan seems to ony run feebly when it does run so I suspect that at least part of the problem lies there. Problem is, I can't seem to access the fan as the back of the unit seems to be permanently locked in place.

  • Richard Roth
    Richard Roth Nov 08, 2012

    Hmmmm....... that's not good. Let me see what I can find out for that model and get back to you. If you don't here from me, please post back here to make sure I didn't forget you. Thanks!

  • javase
    javase Dec 03, 2012

    I have the service manuals for this refrigerator the SR-38NMB. my email is javase@live.com . Anyone who wants the manual please send me an email and i will send you the files.

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  • Refrigerators Master
  • 9,472 Answers

Check the compressor, condenser coils and fan on the back of the unit for lint and dirt buildup. It needs to be clean to cool properly.

Posted on Nov 07, 2012

  • Rich Nov 08, 2012

    Thank you indeed Richard. Problem is I can't seem to get at the coils as the back is plain sheet steel with no obvious way to remove (no screws etc) to access the coils and fan..

  • Rich Nov 08, 2012

    Thanks again Richard BTW, the model number is SR-38NMB

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HERE IS THE SERVICE MANUAL FOR THIS REFRIGERATOR.
I UPLOADED FOR YOU! ENjoy and good luck with fixing!!! :D
http://rapidshare.com/files/3182384492/Service_Manual_for_SAMSUNG_SR-38NMB.zip

Posted on Dec 03, 2012

  • Rich Dec 03, 2012

    Thanks guys! I found the problem was the switch for the fan on the freezer door. Freezer had thawed during a power cut and gunge had got into the switch. Not available locally but I managed to get it workng again by banging it on worktop a few times. Been working fine for 2 weeks now; thanks again! ;-)

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6 Suggested Answers

6ya6ya
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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Repairman (only for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

  • 24 Answers

SOURCE: freezer cold but not fridge

too much ice bulid up will stop enough cold air being blown into the fridge.Try turning it off letting all ice melt then turn it back on again and set thermostat at a lower temp.There may be ice you can't see.

Posted on Oct 08, 2008

  • 2670 Answers

SOURCE: fridge & freezer are cooling on bottom but not

when you open the freezer door do you hear the fan blowing?sounds like the air isn't moving,there's also a damper on the fridge side,the door opens to let the cold air in and then closes,make sure the door is opening,you can take the cover off and put an ice cube on the twirled up metal part to close it and put your hand on it to open it to see if it's working

Posted on Mar 22, 2010

mreid542
  • 166 Answers

SOURCE: freezer works fine, fridge cool not cold.

if the freezer is freezing and the fan working in the freezer and the fan at the compressor is working and you have no frost build up on the back wall of the freezer caused from a defrost problem -then turn your controls back to the middle. one of the controls is a thermostat control and the other control is merely an air diverter from the freezer to the refrigerator. if you close this diverter down too much (by putting it on 9)it will leave most of the air in the freezer.

bottom line if the freezer is working properly and freezing good all the time then the refrigerator should be ok as well unless you have diverted most air to the freezer. allow 24 hours after you have changed the settings.

you can feel air blowing in the back of the refrigerator at the top next to the freezer and can adjust the diverter control and feel the difference it makes. most of the time the control you use is labeled freezer and if you put both controls on 9 then your freezer will be the coldest but the refrigerator won't get as much air. the thermostat control can be left at 5 or higher (this is the control that turns the refrigerator off) but leave the other control at 5

if this doesn't work you have probably got problems with your freezer also and may not know it yet.

Posted on May 27, 2010

heatman101
  • 43501 Answers

SOURCE: fridge/freezer not getting cold

Hi,

As the weather is getting warmer for many people their freezer2_bing.gif and/or refrigerator do not work right because of a dirty condenser coil...

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

http://www.fixya.com/support/r4024657-refrigerator_condenser_coil_cleaning


http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

http://www.fixya.com/support/r4023749-refrigerator_compressor_start_capacitor

heatman101

Posted on May 27, 2010

caroldon
  • 17130 Answers

SOURCE: Fridge and freezer doesnt seem cold enough. Things

Please check the timer the thermostat and the heater for the auto defrosting to work. Switch off the fridge and after all the frost has gone off switch on to see if the sooling returns . If so you can be sure that the timerr does not work and so reduces cooling on frosting. If there is still no cooling then you will need to check onthe compressor and the gas pressure. Get help to confirm and take an estimate before attempting, get an warranty assurance for work. Hope you try out and see first.Good day

Posted on Aug 10, 2010

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Is there a clicking noise? Feel the compressor to see if too hot to keep your hand on top. Look ate the frost pattern in rear of the freezer compartment and tell me the results. Several things could be causing the compressor to get hot and not run. Freon leak is one thing that could happen and defective start relay, overload and run capacitor is another. You could also have a defective cooling fan under fridge or inside the freezer compartment
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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
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Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
Even a frost free freezer will still ice up at times in the areas away from the heated defrost area and the drain line can freeze. This icing causes the pipe work to the compressor to ice over or sweat and cause a puddle. Or if the drainage has frozen over, it will need to be de-iced. ( usually the line is under the freezer bottom plate covering. Towards the back of the unit) And there is another inside the fridge area also.
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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
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Usually due to CONDENSATION due to bad door seals or a plugged evaporator drain line? Can use a soft flexable tubing and very hot water to clean it out. Bad door seals usually need replacement, but u can use a blow dryer and something to pry it closer to the door wall while blowing hot air on to it. To create a seal, to test for bad door seals place a dollar bill in between the door and wall of fridge where it closes. Then slide out the dollar bill with door closed. It should offer some resistance and not be easy to pull out.
Most all fridges have a drain. Look inside your fridge for a "V" shaped channel with a small hole. This hole leads to a tube and a small pan which sits on top of your refrigerator's compressor. The defrost cycle causes water to run into the channel, down the tube, and then it generally evaporates with the heat of the hot condenser/compressor.
However, if that tube is clogged with food crumbs, particles , debris etc, you will have to clear it to get back to a normal mode of operation. A toothpick, pipecleaner, straw or a cotton bud can often do the trick.
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