Question about SanDisk Sansa e260 MP3 Player

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Recovering files/Refresh database.

Ok,well just now I have been having a lot of trouble with my sansa sandisk e200.And it is frozen on "refresh database" and I was wondering if it was possible to take that away without losing all my files.I have some very important pictures on there that I do not want to lose and I was wondering if there was a way of recovering them before I reformat it.And please make it clear,I'm very tired and I really really really want to keep my pictures.Please help.=[

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  • Anonymous May 13, 2008

    i edited some songs into my mp3 and plugged it up so it could charge. i disconnected it and its frozen on the refresh database screen.

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Turn off the player. Enable the hold switch for it to show orange/red color. Press and hold the record and menu button until the player says welcome to recovery mode. ==Have you updated the firmware of the player?=== IF no Please continue.== Download the firmware of the player at sandisk.com and run and install it on your computer. When the firmware updater ask you to connect a device connect the player to the computer and perform the update on the player.

Posted on Jul 22, 2007

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I just got a SDmicro 2G to 'add on' to my MP3 player Sansa e200. I have inserted the card and got the reading: "Refresh Database". I do not have the owners manual anymore so I am not sure how to do...


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You can download the manual from
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This is from the Sansa Website at http://www.sansa.com/support/sansa_e200/faqs

My e200 freezes on the “Refreshing Database” screen
STEP 1 – Reset the device
  1. Press the Power button and hold it for approximately 10 seconds.
  2. Release the Power button once the device is powered down.
  3. Turn the device back on.
STEP 2 – Download and Install the Sansa Firmware Updater

I this helps please dont forget to rate my answer.

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Turn it on into recovery mode (Hold + Record Button + Power)
Connect to computer (You should detect a 16MB drive)
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try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

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