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Didj needs a tune up - download not working

I got my 7 year old the Didj - almost immediatly it said it needed a tune up and to connect it to the computer.

I do that but then I get a screen that says "Download in Progress" -- it just sits there for hours...nothing is happening

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  • 7 more comments 
  • Anonymous Jan 18, 2009

    didj not responding

  • Chris Henry Jan 20, 2009

    same here

  • cook4al Jan 21, 2009

    I have the same problem. What can I do to fix it? This is very frustrating since he just got it for Christmas.

  • Anonymous Jan 25, 2009

    i have the same problem yesturdy it was my 11th birthday later it says it needs a tune up



  • gungi1967 Feb 16, 2009

    tengo el mismo problema me dise q necesita un tune up lo conecto me dise download en progress pero no ase nada


  • ronnsimonson Feb 19, 2009

    i have the same problem that everyone else is describing.needs tune up but nothing happens.

  • Anonymous Mar 02, 2009

    Me2...Its not a car is it? Y does it need a tune up?

  • Anonymous Apr 29, 2009

    I am having the same problem. Can anyone help me?

  • scotts5455 Apr 29, 2009

    I am having the same problem. Can anyone help?

×

5 Suggested Answers

  • 1 Answer

SOURCE: new Didj keeps shutting down

We were having the same problem; my son (an we) were getting very frustrated! I finally tried to reboot the game and it seems to have worked. Take a paperclip and bend it; place the point in the small circular opening in the back of the game (there is two arrows next to the opening). We just did this and my son played past the point where it would shut down. The manual said that doing this would erase all of the memory...this didn't seem to happen.

Hope this helps!

Posted on Jan 01, 2009

  • 1 Answer

SOURCE: Didj needs a tuneup! Bet

I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.


Charlie

Posted on Feb 01, 2009

  • 1 Answer

SOURCE: problem with didj

QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Posted on Jan 07, 2009

  • 1 Answer

SOURCE: my didj screen says your didj needs a tune up

just connect it on the Leapfrog application then that would be it tune msg. will just disappear!

Posted on Oct 26, 2009

  • 2 Answers

SOURCE: didj "Download in Progress Do Not Disconnect" (DiPDND)stays on

well you are not alone
i think that all the parents thats bought this cute game
got suckered
because i have the same problem too
its a problem with these games
and i will never buy another product that have to be tuned
at all
there are problems with these games
i do not urge any parent to purchase a diji (STAY AWAY )

Posted on Oct 17, 2010

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1 Answer

Hi there I need 2 tune up my didj






Follow these steps To reset the Didj to factory settings and solve your problem:




1) Launch LeapFrog Connect





2) On your computer keyboard, press "Ctrl + Shift + R"



(on a Mac "Command + Shift + R").





This should bring up a window that says "Connect the device you would like to reset"





3) Connect the Didj and turn it on




4) Follow the on screen messaging to reset the Didj



5) Eject the Didj when the reset is complete





6) Recreate the profile on the Didj and then turn it off





7) Close and then open LeapFrog Connect



8) Connect the Didj and turn it on





9) You may be prompted the Didj needs an update. Accept this update





10) Get your parents to sign into the parent account and link a footprint to the current profile.



Mar 04, 2011 | LeapFrog Custom Learning Didj Racing -...

1 Answer

Why dose my didj always say it needs tune up


my didj says its need a tune up all plugs are in dont know what the problem is ca you give me a answerm

Mar 16, 2010 | LeapFrog Custom Learning Case

5 Answers

My didj screen says your didj needs a tune up


just connect it on the Leapfrog application then that would be it tune msg. will just disappear!

Oct 24, 2009 | LeapFrog Custom Learning Case

1 Answer

Didj "Download in Progress Do Not Disconnect" (DiPDND)stays on


well you are not alone
i think that all the parents thats bought this cute game
got suckered
because i have the same problem too
its a problem with these games
and i will never buy another product that have to be tuned
at all
there are problems with these games
i do not urge any parent to purchase a diji (STAY AWAY )

Jul 23, 2009 | LeapFrog Custom Learning Case

1 Answer

The screen says" your didj needs tune up"


nobody has an answer,,,,period
Think twicw about this crappy product

Jul 04, 2009 | LeapFrog Custom Learning Case

2 Answers

Didj needs a tuneup! Bet when I plugged it in to the computer with usb it installed on the computer but the Didj never goes off downloading in progress. Ive tried on two diffrent computers and cant figure...


I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.


Charlie

Jan 19, 2009 | LeapFrog Custom Learning Didj Racing -...

2 Answers

Didj will turn on but Warning screen is just frozen.


I had the same problem. What you need to do is open the Leapfrog connect and then plug your DIDJ into the computer. You also need to plug it in with the AC adapter as this takes time and the first time I tried the batteries died. So plug it in or put new batteries in it. Now just leave it sit plugged into your computer with the Leapfrog connect program open. It took mine almost 2 hours just sitting on the white Warning screen then if finally connected and updated the software and is now working fine. Hope this helps.

Jan 18, 2009 | LeapFrog Custom Learning Didj Racing -...

1 Answer

Can not get a game to play


I just got the Sonic game to play again. Unfortunately, I had to reset the Didj--i.e., erase all the contents, including "Jet Pack Heroes" and my son's profile. Basically, I had to reset it to factory settings.

So all the stuff we worked on is lost, but at least he can play Sonic.

I got the instructions here:
http://community.leapfrog.com/blog-entry/Bad-Christmas-Presents/Didj-Needs-Tune/580000606

And here are the instructions:

"Launch LeapFrog Connect
  1. Press the "Ctrl + Shift + R" keys on the keyboard
  2. A window will open that will say "connect the device you would like to reset"
  3. Connect the Didj and turn it on
  4. This will reset the Didj to the factory settings"
It didn't work exactly like this, but that's the command you want to use to reset it when connected to the computer via USB. You'll know when it's resetting--it takes a good 5-10 minutes and very clearly tells you that you're resetting.

Hope this helps!

Jan 16, 2009 | LeapFrog Custom Learning Case

8 Answers

Problem with didj


QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

Dec 27, 2008 | LeapFrog Custom Learning Case

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