Question about LeapFrog Custom Learning Gaming System
I got my 7 year old the Didj - almost immediatly it said it needed a tune up and to connect it to the computer.
I do that but then I get a screen that says "Download in Progress" -- it just sits there for hours...nothing is happening
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Posted on Jan 02, 2017
SOURCE: new Didj keeps shutting down
We were having the same problem; my son (an we) were getting very frustrated! I finally tried to reboot the game and it seems to have worked. Take a paperclip and bend it; place the point in the small circular opening in the back of the game (there is two arrows next to the opening). We just did this and my son played past the point where it would shut down. The manual said that doing this would erase all of the memory...this didn't seem to happen.
Hope this helps!
Posted on Jan 01, 2009
SOURCE: Didj needs a tuneup! Bet
I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.
Posted on Feb 01, 2009
SOURCE: problem with didj
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.
I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).
Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.
I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.
I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...
My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3
Posted on Jan 07, 2009
well you are not alone
i think that all the parents thats bought this cute game
because i have the same problem too
its a problem with these games
and i will never buy another product that have to be tuned
there are problems with these games
i do not urge any parent to purchase a diji (STAY AWAY )
Posted on Oct 17, 2010
Tips for a great answer:
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Follow these steps To reset the Didj to factory settings and solve your problem:
1) Launch LeapFrog Connect
2) On your computer keyboard, press "Ctrl + Shift + R"
(on a Mac "Command + Shift + R").
This should bring up a window that says "Connect the device you would like to reset"
3) Connect the Didj and turn it on
4) Follow the on screen messaging to reset the Didj
5) Eject the Didj when the reset is complete
6) Recreate the profile on the Didj and then turn it off
7) Close and then open LeapFrog Connect
8) Connect the Didj and turn it on
9) You may be prompted the Didj needs an update. Accept this update
10) Get your parents to sign into the parent account and link a footprint to the current profile.
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