Question about Tanita HD 351 High Capacity Bathroom Scale
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Posted on Jan 02, 2017
I have a tanita body composition scale BC-534. It suddenly stopped working. I have new batteries. Is there a way to reset the digital disolay?
Posted on Jan 20, 2010
I had the same problem with the error message coming up and emailed Tanita. The regional representative contacted me by email. He had me check with new batteries and clean the contacts. Then he cross-referenced my model and lot numbers and said that my scale was still under warranty and if it met the warranty criteria would be replaced. Tanita has a 10 year warranty on this scale and my scale was 5 years old. He gave me an RMA# to submit with my receipt and about 10 days later I had my replacement scale!! Fantastic Customer Service! Thank you Tanita!!!
Posted on Jun 17, 2010
Tips for a great answer:
Sep 30, 2014 | Tanita 2204 Body Fat Scale
Mar 23, 2012 | Tanita BF 350 Pro Body Composition...
"not to place it in wet rooms and remove
the batteries if stored for a longer time period."
When I said it was in a bathroom (isn't that where everyone keeps their scales) NOT a wet room - they said any bathroom is classed as a wetroom!
When I said how can you tell if the batteries are just about to run out (that's what seems to trigger the fault) I had no reply; and when I asked how long is a "long period of time" - 2 weeks/ 2 months (we used to use ours every 1-2 weeks) again no reply to this question.
Now out of warranty after 5 years Tanita suggested it I didn't follow either of these instructions above (in the manual, but not defined) then I only have myself to blame. They did suggest one remedy was to:
out the batteries.
short-circuit between (+) and (-)with a piece of wire.
the batteries back and try it out.
If that doesn't work, you simply have to
discard it. "
Personally I don't think this is satisfactory and I won't buy Tanita again. Scales should last much longer. They should make any warnings clearly defined - especially based on the number of times this happens according to reports from users on internet.
It seems this is a well known fault and I would thus suggest scales are not fit for purpose over longer term. Tanita should own up to this and stop avoiding their responsibilities.
Should you not keep in the bathroom, use every few days, and replace batteries before they get too low - then these scales are great (well they were for the first 5 years!)
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