Question about Maytag MFD2560HES Bottom Freezer French Door Refrigerator
The lights on the control panel blink constantly and the flap on the ice dispenser opens and shuts over and over, but no ice or water can be dispensed and none of the controls will respond. The refrigerator will no longer maintain the correct temperatures for the fresh food or the freezer.
Thanks, Solution #3, for the phone number ((800) 688-9900)! We, too, have the Ice2O refrigerator, and the HV Board started the disco light show last night. Followed instructions above to disable it, which temporarily solved the problem. Was on the phone with Maytag (Whirlpool?) this AM, and their initial response was that they wouldn't cover anything since we are out of warranty. I had to be extremely firm with my expectation that all parts and labor would be covered. Sent the rep back to her supervisor several times until they agreed to cover both. If you find yourself in a similar situation, don't give up until everything is covered. This is a design issue that should NOT be impacted by an expired warranty!
Posted on Apr 15, 2010
Call (800) 688-9900. Whirlpool has bought out Maytag. This is the number listed in the owner's manual. They are very aware that this is a widespread problem, and are owning up to that fact. They are sending the replacement part overnight, and have scheduled the service tech to come out the day after. Even though I am out of the warranty period, there will be no charge to me. Please make sure that you have your serial number and model number when you call.
Posted on Mar 17, 2008
I had the same problrm as all the others, with the control panel flashing, called Maytag and they are sending a part overnight and have got a tech comming in three days, very pos I was worried they would'nt do anything even though my warranty had expired. I could get the board and replace it my self but they are going to do it free of charge.WOW!!!
Posted on Mar 14, 2008
I had this exact problem on Christmas Night. After a lot of research, I found that the only solution is to replace the HV board located behind the Water/Ice dispenser. Maytag is covering parts and labor on this even if the unit is out of warranty (mine is). Call Maytag Customer Service and be sure to tell them that your understanding is that the parts and labor are free, even after warranty. They will want the model and serial #s located inside the fridge on the right side. A temporary reprieve to the flapping and flashing can be done by lifting the tray and removing the 2 hex screws in the dispenser. Gently pull out at the bottom and lift up to remove the dispenser and unplug the 2 wire harnesses on either side of the board. I called yesterday (Dec 26) and they are coming to fix it tomorrow morning (Dec 28). Good Luck !!!
Posted on Dec 27, 2007
I also had this problem. After some miscommunication between myself, Maytag Dependability Plus and Maytag Warranty, I was sent a new panel at no cost. I was told to contact them upon receipt of the part to schedule service. When the part arrived I was told 2 weeks for a repairmen to get to me. So, I used a 1/4" socket to remove the approx. 10"x10" bright metal panel on the rear of the fridge. Pulled the electrical power cord out of the outlet unplugging the power to the fridge. Removed the clear plastic cover over the circuit board. Unplugged the 4 connections to the board by depressing the small tab on each connection. Pushed the 2 white plastic clips up/down to release the circuit board. Installed the new board and connected it. Then, followed the directions in the bag the new board came in to program it. The code is located inside the fridge -upper right side by the way. It took a couple attempts to get the code in the system. Buttoned it all back up and vacuumed behind the fridge. Took 10 minutes. You do need to have enough heft to move the fridge around, a 1/4" wrench and the ability to almost program a VCR. The fridge will not operate until the code is set. Hope this helps someone.
Posted on Feb 12, 2008
There's a very detailed guide explaining how to fix this yourself for about $5 in parts. Some basic experience with soldering is helpful.
My Maytag dealer did not offer to fix for free, so I resorted to doing it myself rather than spend $300-$400.
Posted on Jan 30, 2008
I have a question. I just put some towels down the ice chute and turned the breaker back on. The lights were going even more crazy. I pulled the towel out some and now the lights are completely off...I am assuming the firdge is still running though. Did the fridge keep cooling when others had this issue. Just want to know if I should find alternate placed for my food.
Posted on Oct 01, 2011
Follow up to our Ice20 debacle. Called our local appliance repair shop who said they would have to order the part and suggested we call Maytag anyway. We called them they said fine they would fix it for free (didn't even ask about a warranty..yay!!) and sent us the replacement part in two days. However, the repairman they were going to send never came to install it. Our repairman had already ordered the part so we couldn't unorder it and he was out two days later to fix the fridge. Now my fridge is back to it's perfect working order, but I still have the replacement part that Maytag sent us. Don't know if I should sell it on Ebay or keep it until Mr. Yugo H20 decides to go crazy again!
Posted on Jun 09, 2008
My husband discovered our 16 month old Maytag going beserk this morning--all control lights flashing and flapping of dispenser door. I started research on the net after we quickly determined the owners' manual was useless. Glad I found this site. I quickly emailed a complaint to Maytag and will call them on Monday. I have also contacted our local repair guy. In the meantime, I decided to dismantle the panel as described in Island Dog's solution #4. I was glad to be able to do this since I was concerned about a possible fire hazard. I also emptied the ice tray and turned off the water to the dispenser. I just hope the compressor still runs and keeps everything cold until we can get this fixed. If I can't get the replacement part free, I am going to try the self fix in solution #9. So glad I found this site. Thanks everyone! Oh, I'll never buy a Maytag product again. I also have a frontloader Maytag washer/dryer. The washer had a control panel problem the week it was installed. At least that was under warrenty.
Posted on Jun 08, 2008
Having same problems with lights blinking and flap opening and closing. The only solution I can offer is, for people considering to purschase a refrigerator, do not purschase a Maytag.
Posted on Jun 07, 2008
One night we were awakened to find the light show and flapping ice door going crazy in our kitchen. After searching a bit on the internet, I tried to unplug and plug in the fridge in vain attempts at "resetting" the fridge. I ended up stuffing a bunch of paper towels in the ice chute and takling it the next morning. I went to bed witht he sick feeling I would be buying a new fridge very soon. Much to my suprise I found the instructions in "solution 7" in the above posts. So knowing this, I went into work with this on my mind all day. I called and talked to mayfag and they assured me they would overnight a replacement part and schedule a service man to come install it. Great, I thought all was fixed. Then I get a call back stating the service man was booked, and wouldn't be able to come for TEN DAYS. Not acceptable to say the least. Well I got nowhere on the phone, and so I took a trip to radio shack. Came home, soldered in the capacitors, and she was up and running like new in 13 minutes start to finish. I kept the new board just in case the old one goes out again! THANK YOU to the link and post in "solution 7"The fridge has been running strong for over four months now on the board I fixed myself, and I have a backup to boot at no charge. Caution: I did receive a call stating I voided any warranty, but it had already run out. Oh well, I have a working fridge!
Posted on May 01, 2008
Repairman came today and fixed my Maytag french door H2O that was having the same problem , lights flashing and ice door flapping . He installed a new high voltage circuit board Maytag #12920710 .It goes behind the metal plate on the back , right hand side of the frig. Cost was $267.59 installed . Repairman said that the original boards didn't have correct resistors on them and voltage surges blew them out , new boards have correct resistors this shouldn't happen again .
Posted on Feb 23, 2008
We had the same problem. I didn't want to take anything apart to stop the door from opening and closing as I didn't want to risk voiding any warranty. Instead I slipped a folded paper towel in there to muffle the sound. You also need to block off the opening from the inside to preserve the temperature. I forgot to do this and the food went bad in the week it took them to come out and replace it.
Posted on Jan 30, 2008
Bad High voltage Board. Order and replace. Card must be accessed from rear of frig behind small door. After startup, you must enter code on front panal whic is found on the tag located upper right inside frig.
Posted on May 25, 2007
At first Maytag sent an AE repair person who had no idea what was wrong,we told him and he said OK it's $109 for me to be here today and it will be $500 to repair, $277 for the part that cost $179. I refused. I refused to pay anything got back on the phone with Maytag and at first they said there were no issues with this unit. I asked to speak to a supervisor saying this is a known issue. He came back on the line said they would order the part, it would be free, installation covered free and he would get the $109 taken care of. They come back tomorrow hopefully...
Posted on Jul 07, 2010
You can disable the ice/water dispenser but still allow the refrigerator to maintain temperature.
Turn off the power at the circuit breakers. Remove the drip tray to expose screws, and remove the screws. Carefully slide the faceplate upward to remove it. There is a circuit board on the back side of the faceplate with 3 leads. Carefully unplug the righthand lead. Reset the circuit breaker.
When I did this, the display returned to the normal temperature setting and the noise stopped. Ice maker also seems to be disabled.
If you need to remove the circuit board to be able to work on the leads, it is just clipped in place and removes easily. If you have to force anything, you're doing it wrong.
Posted on Jun 20, 2008
Thanks! Perfect. We had the same exact issue. Of course, it appears that it may just be about a year and one month. Luckily we purchased an extended warranty. Over 3K for a refrigerator. As someone reported above, we too had a GREAT frig that was more than 10 years old. It worked and looked great! We had a maytag microwave go out. So we replaced with a top of the line GTE Profile Stainless Steal one. Of course that meant we had to replace the stove, double ovens, dishwasher, trash compactor, and of course the refrigerator. We replaced with all GTE Profile except of course the Refrigerator. They did not have that in stock at the time and said the Maytag one was the top of the line. I didn't want to use the Maytag because we had bought the top of the line washer and dryer from Maytag and spent a pretty penny for them. Purchased extended warranties. They constantly went out, from the begining. Their customer service and company was terrible. I knew I should not of purchased a Maytag. The store rep at Lowes talked us into it. Well mainly talked my wife into it which talked me into it. Anyways stay away from Maytag products. I thank you so much for the Temporary reprieve followed your instruction and turned that noisy ice flapper off. Lowes extended warranty company is sending out a person. They gave me a 9 HOUR WINDOW. CAN YOU BELIEVE THAT 9 HOURS. Our company has a 2 hour response time for all our products that we cover. Well again thanks.
Posted on Jan 07, 2008
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