Question about Creative Labs Zen Sleek Photo MP3 Player

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Help! Devices show as working, but "not detected" when opened

I have two problems which I suspect come down to the same glitch in my computer. Online reading has not solved it. Windows directs me to Lenovo, and Lenovo directs me back to the Internet.

I am running Windows XP. Yesterday, I attempted to upload music from my Thinkpad to my Creative Zen Sleek Photo MP3 player. I plug in the MP3 player, and a box pops up saying "MTP Media Player". I am then prompted to sync Windows Media files to the device, but when I try to do so, it says "Windows Media Player does not detect a portable device. Connect your portable device, and then try again." I went into the device manager and it says the device is installed and working properly. But trying to open the device with it's own installed software or Windows Media both give me the message that there is no device attached "no device detected. I read that others had the problem and it might be a registry issue, so I changed the registry to allow "everyone" permission to the USB, but that didn't solve the problem. I uninstalled and reinstalled the player's software, but that didn't help either.

Then, today, I tried to use the Bluetooth installed on the computer for the first time, and had the same problem. The device manager says the Bluetooth in my computer is installed and working properly, but when I try to open the Bluetooth application, it states "Bluetooth device not found."

I suspect that these problems both stem from the same issue. Somehow, the computer is not able to communicate with these devices, even though they are properly installed and show in diagnostics to be working. I know nothing about how to work with the registry, so am now desparate for someone to tell me step by step what I should do. Can anyone advise me?

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You could try to go into the registry and remove the usb enumeration folder "USB" .HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\USB\ change permissions for it to be able to remove it. When you restart your computer all usb devices will be recognized and installed again. Let me know if this helps or not.

Posted on Sep 14, 2009

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from http://www.anythingbutipod.com/forum/showthread.php?t=27711

If these don't work please report back:
4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

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