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You may just have the phone's ringer at a very low volume or on vibrate. Just raise the ringer volume and you'll be able to hear everything. If you're listening to a mp3, pause it and try to raise the ringer volume.
the business class phones from nokia have a low sounding ear speaker to aid at confidential business calls . if you think the sound is not at all audible use your warranty , first try in a room if you can hear , or try increasing the volume by pressing the volume keys on the side of your phone .
Low handset volume during conversation? or volume in ringing tones, if during conversation press the right arrow key you might hear the changes, increasing volume, if still, need to bring it to service personel for earpiece replacement.