Question about HP Business Inkjet 3000 Printer

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HP Business 3000 color Inkjet printer

The printer keep on showing an error message of 13.01.00 jam in tray 1. I followed the following troubleshooting tip available on HP site and went nowhere. Could you help? Many thanks.

David


13.01.00 Jam in Tray 1 Message type Error Description A media jam has occurred in the Tray 1 area. Action Use the following steps to clear jams in the Tray 1 area.

  1. Remove all media from Tray 1.
  2. Pull out Tray 1 and place it on a flat surface. Remove any wrinkled or curled media from the tray. WARNING: The printer contains metal parts that might be hot. Avoid touching the metal parts inside the printer.
  3. Look inside the printer. Grasp any jammed or torn media with both hands and pull it gently out of the printer. Figure 2: Jammed media in Tray 1 area CAUTION: To prevent damage to printer parts, use care when removing jammed media.
  4. After clearing the jam, reinsert the tray into the printer.
  5. Load media in the tray. Make sure that the media is loaded properly.
  6. Press the (Help button) to clear the message in the LCD control panel, and then press the (Select button) to continue printing.

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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rockfixya
  • 679 Answers

SOURCE: error - carriage jam message

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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Benimur
  • 6966 Answers

SOURCE: I keep getting an error message on my printer for

Hi and welcome to FixYa,

If you have verified that there is no obstruction, nothing preventing the carriage from moving, then most likely fault is dirt, ink smudge or bits of paper on the encoder strip. The encoder strip would be the narrow long plastic strip with barcode like markings. These has to be clear in between markings as they serve as guide for the carriage to tell the printer where the print head is. Cleaning could be done with a soft cotton cloth that leaves no lint.

Good luck and thank you for using FixYa.

Posted on Feb 24, 2009

komguy
  • 2306 Answers

SOURCE: my HP Officejet 7210 all in one is showing the

Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.

Posted on Jul 24, 2009

  • 2 Answers

SOURCE: carriage jam

You could try clearing the jam and then removing power from the printer altogether to re-initialize the printer. However, if that fails either the printer diagnostics chip has gone awry or you have a virus.

Posted on Oct 28, 2009

pineworks
  • 4041 Answers

SOURCE: PAPER JAM / CARRAGE JAM

Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 15, 2010

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