Question about HP Business Inkjet 3000 Printer

Open Question

HP Business 3000 color Inkjet printer

The printer keep on showing an error message of 13.01.00 jam in tray 1. I followed the following troubleshooting tip available on HP site and went nowhere. Could you help? Many thanks.

David


13.01.00 Jam in Tray 1 Message type Error Description A media jam has occurred in the Tray 1 area. Action Use the following steps to clear jams in the Tray 1 area.

  1. Remove all media from Tray 1.
  2. Pull out Tray 1 and place it on a flat surface. Remove any wrinkled or curled media from the tray. WARNING: The printer contains metal parts that might be hot. Avoid touching the metal parts inside the printer.
  3. Look inside the printer. Grasp any jammed or torn media with both hands and pull it gently out of the printer. Figure 2: Jammed media in Tray 1 area CAUTION: To prevent damage to printer parts, use care when removing jammed media.
  4. After clearing the jam, reinsert the tray into the printer.
  5. Load media in the tray. Make sure that the media is loaded properly.
  6. Press the (Help button) to clear the message in the LCD control panel, and then press the (Select button) to continue printing.

Posted by on

6 Suggested Answers

rockfixya
  • 679 Answers

SOURCE: error - carriage jam message

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

Benimur
  • 6966 Answers

SOURCE: I keep getting an error message on my printer for

Hi and welcome to FixYa,

If you have verified that there is no obstruction, nothing preventing the carriage from moving, then most likely fault is dirt, ink smudge or bits of paper on the encoder strip. The encoder strip would be the narrow long plastic strip with barcode like markings. These has to be clear in between markings as they serve as guide for the carriage to tell the printer where the print head is. Cleaning could be done with a soft cotton cloth that leaves no lint.

Good luck and thank you for using FixYa.

Posted on Feb 24, 2009

komguy
  • 2306 Answers

SOURCE: my HP Officejet 7210 all in one is showing the

Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.

Posted on Jul 24, 2009

  • 2 Answers

SOURCE: carriage jam

You could try clearing the jam and then removing power from the printer altogether to re-initialize the printer. However, if that fails either the printer diagnostics chip has gone awry or you have a virus.

Posted on Oct 28, 2009

pineworks
  • 4041 Answers

SOURCE: PAPER JAM / CARRAGE JAM

Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.

And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Feb 15, 2010

  • 2 Answers

SOURCE: error - carriage jam message

how to solve the message "carriage jam" on hp D5368 printer

Posted on Apr 30, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

MP 640 paper jam message that wont clear


door. 3 Push down on the green lever. 24x Paper Jam, Check Tray 1 Gently open the ... Jam, Check MP Feeder Gently pull the jam straight out of the multipurpose feeder. 202 Paper Jam, Open Rear Door 1 Open the ... side to locate a green lever. Note: To clear the Paper Jam error message, you must remove ... above Tray 1 when the duplex function is in use. To clear this type of jam, follow the instructions under the appropriate paper jam message. Lever 4 Gently pull the jam toward you. 5 Insert the tray. Note: Make sure... under the print media is locked down. 23x Paper Jam, Remove Tray1, Pull Down ...

Jul 29, 2012 | Canon MP640 All-In-One InkJet Printer

2 Answers

HP Officejet Pro 8500 printer message "Paper jam"


An error code showing that there is paper jam alert, but no paper is in anywhere in the machine except in the tray.....I have checked all areas, taken the back carriage of the unit, opened the top and opened the machine. removed the paper tray, everything, but there is no paper stuck in the unit

Jun 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

2 Answers

Message shows "Paper jam" but there is no paper jam


try turning off the printer for about 10 sec. to clear its memory and turn it back on.. then print again

Oct 19, 2009 | HP Photosmart C4250 Multifunction Photo...

1 Answer

Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge


Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
CompuFirm

May 27, 2009 | HP Business InkJet 2800 Printer

2 Answers

Paperjams


Sounds like the pick up rollers are worn or dirty.
You can try to clean them with alcohol.
When you pull the tray out the rollers
should be towards the front of the printer.

Nov 21, 2007 | HP Color Laserjet 3550 Printer

2 Answers

Out of Paper. Load Paper Error


Check
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00265823&cc=nz&lc=en&dlc=en&product=422000&dlc=en&lang=en

"
s.gif
HP PSC 1600 and 2350 Series - Paper Jam or Paper Feed Problems"

When the all-in-one detects a paper jam, the following message appears: Paper jam: Press OK to continue . The computer might display the following message: There is a paper jam (or misfeed). Clear the jam and press the Enter, Resume or OK button on the HP PSC. This document will assist in correcting paper-feed problems such as paper jamming, print slanting, and multiple pages feeding into the all-in-one. s.gif Clearing paper jams

Jul 28, 2006 | HP PSC 2355 All-In-One InkJet Printer

Not finding what you are looking for?
HP Business Inkjet 3000 Printer Logo

Related Topics:

120 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96738 Answers

k24674

Level 3 Expert

7993 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...