Question about HP Business Inkjet 3000 Printer
The printer keep on showing an error message of 13.01.00 jam in tray 1. I followed the following troubleshooting tip available on HP site and went nowhere. Could you help? Many thanks.
13.01.00 Jam in Tray 1 Message type Error Description A media jam has occurred in the Tray 1 area. Action Use the following steps to clear jams in the Tray 1 area.
SOURCE: error - carriage jam message
SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off.
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.
for more information please go to below link>>
Thanks for using FixYa.
Posted on Feb 03, 2009
Hi and welcome to FixYa,
If you have verified that there is no obstruction, nothing preventing the carriage from moving, then most likely fault is dirt, ink smudge or bits of paper on the encoder strip. The encoder strip would be the narrow long plastic strip with barcode like markings. These has to be clear in between markings as they serve as guide for the carriage to tell the printer where the print head is. Cleaning could be done with a soft cotton cloth that leaves no lint.
Good luck and thank you for using FixYa.
Posted on Feb 24, 2009
Carriage jam means the carriage, where you put the inks, can't move right to left properly. Sometimes ink on the clear strip behind it is the cause. You can carefully clean with damp Q-tip, and check also that the cleaning assembly on the right where the printhead parks, is not stuck.
Posted on Jul 24, 2009
SOURCE: carriage jam
You could try clearing the jam and then removing power from the printer altogether to re-initialize the printer. However, if that fails either the printer diagnostics chip has gone awry or you have a virus.
Posted on Oct 28, 2009
SOURCE: PAPER JAM / CARRAGE JAM
Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you.
Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.
First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.
If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Posted on Feb 15, 2010
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