Hi, had contacted you about 1 mo ago and I as trying to reinstall the software download again to see if I can print in just black before I buy a new printer per advice from Morris service ticket :[8018845670]. I have removed all hp related programs. And it won't install, I get a drop down and it says it was successful but can't access anything. There are ? in doc one for HP device manager and photosmart studio, but can not open them and see nothing in HD pertaining to any programs. Can you help, I admit I am not not that experience on MAC but trying. Also the download dated 10-26-07 doesn't download at all had to use the one previous to that. thanks, Debi Sweeney
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Driver could be corrupt. Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the Downloaded Software Update or CD software program that came withthe printer. When the software program asks you to connect theprinter to the USB port, do so and it should again work properly. Hope this helps. Bud
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