Question about HP Compaq Presario V2000 Notebook

2 Answers

Can't start up

Firstly I'd like to wish you a happy new year.
When I start up I get a black screen with a message saying the licence has expired. Click here to fix. When I click nothing happens and then the screen goes white with a message saying this page cannot be displayed. This white page takes up the whole screen with no option to go to the start menu. help.

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  • Keith Mavroleon Jan 05, 2009

    I'm not sure what licence it is. It's my sons lap top. I'm sure it has something to do with the antivirus.

    The full message is

    Sorry your license has expired.

    You need to increase your license to continue work.

    Click the button below to fix the problem.



    Nothing happens when I click the button.

  • dukyana May 11, 2010

    Happy new year to you too.



    What licence has expired? Please give the full message....

×

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If you follow eastsideddie's advice and boot into safe mode, you could then run System Restore... (this won't delete any of your files)

Click on Start, Programs, Accessories, System Tools, then select System Restore. Choose a date from before the problem then run the system restore. As he said, update your anti-virus it's essential...!

One last thing...

You could do the same (press F8 on reboot), but choose Last known Good Configuration.

If none of this you may have to rebuild the PC from a restore disk, but you would lose all files on the hard drive

Posted on Jan 05, 2009

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Did you try starting in safe mode?

  1. Restart your computer and press F8
  2. select safe mode with networking
  3. update your antivirus
  4. run a scan and your problem might be solved.

Posted on Jan 04, 2009

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