Question about Western Digital WD My Passport Essential SE 750 GB Black Portable (USB 3.0/2.0) Hard Drive
When i attach the Western Digital WD My Passport Essential... USB cable to my laptop and it pops up for password i write it correct and it is not open "it appears like the laptop main hard partition " and its disk space properities appear to be zero space and zero used . i'm afraid to lose all my work files first i thought there is a problem with my windows copy , i setup a fresh copy but it keeps the same
Click start control panel administrate tools computer management disk management right click on your drive select properties click tools you should see click check now click start two boxes
Automatically fix files and scan for and attempt recovery of bad sectors place then a tick in one box then select check now start then after its finished return and tick the other box you should not
do anything while the chkdsk utility is in progress any input may damage this drive
i have found the best results ticking in one box the returning after it has finished then ticking the other box
it might take some time depending on the size of your disk but be patient
hope it helps
Posted on Nov 05, 2012
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Posted on Jan 02, 2017
Sounds like your passport is not working anymore. The fact that it wont work on another computer is a solid sign that something has failed in the device itself. Its possible that both of your comptuers have USB 1.1 but I would think this is unlikely.
I would plug it in to one of the comptuers, then go into your administrator tools then open your computer management tool(start>control panel> administrator tools> computer management). This will allow you to see if windows is detecting the drive at all. Sometimes if the file directory is corrupt, or the hard drive is even partially damaged, then it will not show up under "my computer" but it might show up under your computer management tool. If you see it on there, then there is probably something wrong with the hard drive that is not allowing the computer to recognize the device, or at least install it properly. If you dont have any crucial data, you can just simply reformat the drive and it might start to work after that. If you do, then you might have to take the thing apart and transfer the data by using the hard drive like it was just another drive on the computer.
If your computer does not detect the drive at all, not even on comptuer management, then I suspect the drive, or at least the adapter part of it is not working, in which case, you will need to remove the drive from the casing and use it as if it was another internal drive, you might be able to reformat it, then put it back in its casing, and hope that it works after that, but I have never taken a WD passport apart before, so I would recommend doing a google search to see if anyone else has done this before.
FYI, when I bought my WD passport, I bought a replacement plan with staples beucase I knew that with all the traveling I did, I would eventually break it. I have dropped it about 3-4 times only after about 4 months, the thing still works without any problems, but that just goes to show how well WD builds their drives, however, I am sure that if I wasn't so lucky, that I would be calling them up right now asking for a new one.
Posted on Jul 03, 2009
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