- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Have you tried pushing your lid down to make sure catch doesn't hang-up before pushing back on the button and pulling it upward?
If that doesn't work it maybe damaged (melted by steam, overuse or gunked up with heavy mineral deposits) but to be honest we don't ever open ours. We fill from the pour spout just fine with the lid always closed. You can pour in your descaler the same way.
Ultimately, how I ended up fixing my Oster 5965 and Hamilton Beach Cool Touch Electric 40898 kettles that had the same problems as you (Nothing would work; no heat, no buttons would light up) was by taking apart the bottom screws (Be warned, for only one screw I needed a "Spanner Insert Bit"). I jiggled the connectors as I rang them out with my multimeter and everything seemed to work. Leaving the bottom off I retested the kettle and it just worked. I reassembled the parts and made my happy wife a cup of English Tea.