Question about Microsoft Xbox 360 Console

1 Answer

My husband left the lens cleaning disc running all day and scratched the lens. The local place that used to repair them is no longer allowed to repair them. Since we bought the xbox 360 off a friend, the microsoft website will not let me register our system with them as it was already registered by our friend. What can I do now to replace teh lens?

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer got voted for 20 times.

  • Expert
  • 174 Answers

Replacing the part is very easy and yoou can find the lasers on ebay for around £15. Strip the 360 down, take out the laser from the drive and look underneath it, there is a part number underneath which will be something like: hd63. simply search ebay for that part or you can send it to us for repair If you get stuck and need help we offer a full repair service

Posted on Jan 18, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My dvd player does not playing the movie if a lens failure.

This could be for two reasons....most likely a dirty/scratched lens ....or because of malfunction of disc drive the lens gently may help...if lens is scratched....then the entire read head would need change...
Clean lens first ....if no improvement, try changing drive motor....and lastly the read assembly....which requires expertise and being adept at repairing...

Jul 10, 2016 | Televison & Video

4 Answers

Error 80010514 on Ps3

It could be 2 things.

1. You need to clean your lens.
2. Your lens is dead, and you would need to get it replaced.

Apr 18, 2014 | Sony Playstation 3 (PS3) Console

1 Answer

Scratched disks

I assume the problem is they do not play well. Considering how old the Xbox is getting, it makes sense they have been used A LOT, like mine :D
#1) Buy a good disk cleaner and run it through the unit. A simple cleaner is just a disk that usually has a tiny brush attached that spins inside and wipes the disk. It does nothing for the disk itself but if the lens is dirty, small scratches seem larger and the lens will have even more trouble reading.
#2) There are many different types of disk cleaning systems out there. Even my local game shop will clean your disk for free. There are special products that can fill scratches(to a point) and make the disc readable again. Some examples are here...
Also, there are some products without the fancy setup. Just a bottle, cloth and couple types of sand paper. Yes, sand paper. You scratch the disk evenly, the repair and buff to like new condition.
Hope this helps :D

Oct 02, 2011 | Microsoft Xbox Console

1 Answer

Playstation wont recognize disk

Here's a few things.

First, try cleaning the disc. Use a a soft glass cleaner (something not overly harsh. Windex works well) and a soft cloth that won't leave behind residue (do not use paper towels!). windex the disc and wipe it down, making sure no particles are left behind. If cleaning the disc does not help, the disc may be damaged beyond repair (look for scratches/gouges in the disc, or if it is warped). Also the issue may be in the PS2's lens inside the console. However, attempting to clean the lens could very well result in further damage. If cleaning the disc does not help, then I suggest finding a new copy of the game or trying it out on a friend's console.

Mar 05, 2011 | Ubi Soft Entertainment Scrabble 2003...

1 Answer

When we insert game discs in our wii, it will let us play for about 2 minutes, then give us a message that reads, "disc cannot be read, please refer to wii ooperations manual." I ordered the wii...

Check to see if there are any scratches on the disc. Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating "Disc Read Error" or something to that effect. With some scratched discs, the data cannot be read and the game console may not even recognize the discs at all, giving you error messages etc. Best remedy for starters, is to try clean the discs and make sure there are no smudges or dirt marks left on the play-side of the discs. If there are any scratches on the discs, they will need repairing.

Most Game Discs, DVD's and CD's can be fixed quite easily back to "As Good As New Condition". Some home remedies or cheap repair kits may help with some light marks or very light scratches on some discs, but a professional disc repair service is usually required to repair any discs with anything more than very light scratches.

For further help on disc repairs, visit: Get Scratched Discs Repaired Back to "As Good As New Condition".

Check the "More Info" & "FAQ" Sections for further details on game disc repairs and related matters.

If you tried some home remedies and they have not worked, try sending the disc off for repair. Contact the site above for advice on repair and shipping.

Hope this Helps!!!

Dec 06, 2010 | Nintendo Wii Console

2 Answers

Wont read game discs

Hi. Try Cleaning the lens using a q-tip and alcohol. Is there any error message appeared on the screen?

Sep 04, 2010 | Nintendo Wii Console

1 Answer

Cant read game disc please refer to user manual. My sons wii reads discs sometimes and sometimes not. When playing game some times we get the same error message.

Dear, this problem comes with all of your games or just one? If it happens with only one it's because the disc is dirty or has scratches on it. In the first case, just clean it with a common glass cleaner spray and a very soft tissue. In the second case there aren't easy DIY solutions, you better go to a local game retailer and ask if they have a scratch repair machine, with few bucks you'll get your disc repaired.
If this problem happens with all of your disc then it's due to the laser lens. You can try to use a cleaning cd, if you already have one, otherwise i'd suggest to call your local Nintendo support number and describe the problem.
Please rate my solution ++++ if it was helpful, or feel free to ask for more information. Thank you

Aug 01, 2010 | Nintendo Wii Console

2 Answers

On my xbox it tells me to cleen the disk and then restart the xbox so i do but it keeps doing it still

all discs or specific one, try running lens cleaning disc, might be that the lens itself is whats dirty and not the game

Jun 22, 2010 | Microsoft Xbox 360™ Premium White Console

1 Answer


Check to see if there are any scratches or laser burn marks on the discs. If there no scratches evident on the disc, try a laser lens cleaner, these are normally quite cheap.

Scratches or marks on discs will render game discs unplayable or will freeze the game and will often show a message stating "Disc Read Error" or something to that effect. Best remedy for starters, is to clean the discs and make sure there are no scratches or marks left on the play-side of the discs. A common problem that XBOX owners are reporting is; if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.

Laser burn, looks like complete or partial circular scratches around your disc. This occurs to discs when the games console has been moved whilst playing. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is normally required to fix laser burn scratches or damage to XBOX discs.

For further help on XBOX disc repairs or to get XBOX discs repaired back to "As Good As New Condition", visit:

Check the "More Info" & "FAQ" Sections for further details on disc repairs and related matters.

If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the disc is in play, the games console itself may require repair. You should contact Microsoft for assessment and guidelines.

Hope this Helps!!

May 20, 2010 | Microsoft Xbox Console

1 Answer

Samsung dvd-v6800 not reading disc

Try buying a Laser Lens Cleaner Disc from Wal-Mart, FYE music store, or any other place that might sell DVD players. Your Laser Lens that reads the DVD'S is full of dust. Try using the laser lens cleaner disc i mentioned to clean the laser lens...

thank u
rate me

Aug 23, 2009 | Televison & Video

Not finding what you are looking for?
Microsoft Xbox 360 Console Logo

28 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Video Game Consoles & Games Experts

Martin Murray

Level 3 Expert

1623 Answers

Stu Morris K

Level 2 Expert

178 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Microsoft Video Game Console and Game Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides