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Cannot open attachments in Yahoo email

I cannot open attachments in Yahoo email I have just changed my home page to Google Chrome. Could this be the cause? What should I do to rectify this problem? The message that appears when I try to open the attachments is below. The webpage athttp://au.mg2.mail.yahoo.com/ya/avscan?mid=1_3415_AFNv%2FNgAAKi0SWAfogFC5lqyrik&pid=2&fid=Inbox&tnef=&redirectURL=http%3A%2F%2Fau.mg2.mail.yahoo.com%2Fdc%2Fvirusresults.html%3Ffrom%3Dvscan_response%26ui%3Diframe%26YY%3D1231103785090%261%26might be temporarily down or it may have moved permanently to a new web address.

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  • Oser10 Jan 05, 2009

    Thank you so much for you help, I had a feeling it may have had something to do with google chrome.

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My best answer based on the information given is that it could be a compatibility issue with google chrome and yahoo email. Im not sure if google chrome was tested with yahoo email yet by the yahoo staff. Try opening the attachment in another browser such as firefox or internet explorer. If you can open attachments with either those browsers, then its possible that google chrome isnt fully supported yet. Youll still be able to read and send email with google chrome but you may have to you one of the two browsers that i mentioned in order to get attachments.

Posted on Jan 05, 2009

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You can set Yahoo as your homepage by following the steps below:
For Internet Explorer:
1.Click "Tools" in the menu bar on the top of your browser.
2.Select "Internet Options".
3.Click the "General" tab.
4.In the "Home page" section, enter //www.yahoo.com in the text box.
5.Click "OK".
6.Restart the browser to see your new homepage.

For Mozilla Firefox:
1.In the menu bar of your browser, go to "Tools" and click on "Options"
2.Go to "General" section and type //www.yahoo.com in the box besides "Home Page" section.
3.Restart the browser to see your new homepage.

For Google Chrome:
1.Click the Chrome menu in the top right corner of your browser.
2.Click "Settings".
3.In the "Appearance" section, check the box next to "Show home button". When the box is checked, click on "Change" option that comes up.
4.In the dialog box that appears, select "open this page" and type //www.yahoo.com in the box besides it.
5.Restart the browser to see your new homepage.

Hope this will resolve your issue.

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FOR INTERNET EXPLORER BROWSER: -open internet explorer
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close Internet explorer and open a new one.yahoo website should come on the screen.
FOR MOZILLA BROWSER : -open mozilla -on the top,click on tools -go down to options -under general tab,in the home page box ,type in www.yahoo.com -click on ok -close browser and open a new one -that should do it sayurisan20_13.jpg

FOR GOOGLE CHROME BROWSER -open google chrome -on the upper right-hand corner,click on the wrench tool -go down to options -under homepage,select open this page option and right beside it,put in www.yahoo.com.close google chrome and open a new one
sayurisan20_14.jpg

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You may try the steps below .
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Try using a different browser to correct the issue. There are many different browsers out there, but I'd suggest Google Chrome.
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Im trying to open any of my email accounts but the page cannot be displayed. what do i do? how am i suppose to see if you have notified me if i can't go into my account?


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How many browsers do you have ? - I have 3 (IE - firefox and Chrome)
Ist step of any troubleshooting is to launch a spare browser.
Download a new one trial
Make it default here ( Vista HP )
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regards
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