Question about Brother MFC-J415W Multifunction Inkjet Printer

Open Question

One colour won't print on Brother MFC-415W printer; Power Purge didn't help - what's my next step?

My Brother MFC-415W recently stopped printing one color (the other 2 colors and black still work fine). I tried running the normal Clean operation from the front panel several times, but it didn't improve things. I then called Brother tech support, who ran me through the Power Purge procedure. This didn't improve things either. I was told that since the printer is out of warranty, the only option is to take it to a service centre, which will charge $60 just to look at the printer. I reset the purge counter just for the heck of it, but that made no difference either. I have a feeling that there is just a clogged ink line or print head, but don't know how to verify this theory or to repair it. Any suggestions for the next step I should take would be much appreciated.

Posted by on

  • Brian Baskerville Nov 09, 2012

    The day after I did the power purge procedure, the missing colour suddenly started working again. Maybe sometimes it takes a while for the effects of the purge to become apparent. Anyway, the problem is apparently solved.

×

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
the kowalski
  • 86 Answers

SOURCE: Brother MFC 5840 won't print red. ink is full. printer head clean

If the regular cleaning does not work, you can try the power purge. Perform it by doing the following:

  • Press Menu, 2, 8, 6, 4 quickly (within about 1-2 seconds from the menu-press, all five buttons should been placed, in order).
  • The display and some buttons should start flashing, and it should say "Maintenance".
  • Press 7, 6.
  • It should say "CLEANING ALL", press right arrow key until you get "CLEANING MAGENTA" or similar.
  • Press 3, it should now change to POWER_P or P_PURGE. Press Mono/Black Start.
  • The display should say "Cleaning", when it's done, it will say Maintenance again.
  • Press 99 and you will leave Maintenance mode, you can now try and see if magenta works again.
If it doesn't work, you'd probably need chemicals to clean the ink tubes. But, this power purge should work.

Posted on Jun 05, 2009

Ad
IB4G2008
  • 3587 Answers

SOURCE: Brother MFC-240C

you might try a head cleaning and re calibration exercise first.

Posted on May 25, 2008

KingDWS
  • 1606 Answers

SOURCE: MFC-790CW; will not print the black color..

You probably have a plugged print head or the black ink feed is plugged.
Depending on how bad it is you may find it easier or even cheaper to replace the printer.

If this is a ink caused problem you stand a chance of fixing it if you are patient but you might go through half an ink cartridge to get it working, If it is stubborn it can take 20 or 30 cleaning cycles before you see any black. You can try using household vinegar (dissolves the dried ink) on a qtip or lint free paper towel to try to clean the print head. To do this you remove the ink cartridge and very gently rub the towel with the vinegar on the print head. This might require you to move the print head to one side so you can see the actual print area (where the ink comes out). Keep doing this until the towel starts to come clean ie not as much ink coming off. Then run a few print cycles and if this works your printer will print as good as the first day you had it.

The next stage would require filling a old clean ink cartridge with vinegar and running cleaning cycles. Usually can be pretty messy and you should rethink buying a new printer but will really clean things out.

It is also possible that the print head has picked up clay or paper lint from the paper and this has hardened like a cement. That means replacement.

Posted on Aug 17, 2009

  • 265 Answers

SOURCE: How to clean the print head - Brother MFC-685CW Inkjet Printer?

Replace the printhead !

Posted on Dec 11, 2009

alphacheese
  • 68 Answers

SOURCE: BROTHER MFC-210 PRINTING IN BLACK INK POOR QUALITY

Try cleaning the black printer heads several times in a row, at least 5 times then print a black document with best quality setting.
Press the ink button, then down to select select cleaning and then press menu/set and menu/set again to select black.

Posted on Jan 08, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

I have a brother mfc 3360C fax and it gives me error message 50.How do I reset the machine.


How to the Reset Purge Counter on a Brother Printer (With a Numerical Pad)
The 'Unable to Clean: Machine Error 46? message prevents you from printing on your Brother inkjet printer. It is especially frustrating when you realise there no reason why you can't carry on printing other than this message. Continue reading to find out what makes me say this and how you can rid yourself of this error.
This guide will deal specifically with Brother inkjet printers that have a number pad on the front of the printer. If you printer has a touchscreen as well as a numerical pad please see here. If however your printer does not have a number pad at all, the guide found here should be of use.

What is Error 46? 'Error 46: Unable to Clean' indicates that your Brother printer believes the ink absorber in the base of your printer is saturated with ink and any further printing could cause ink to overflow. How full this waste ink tank is has been estimated by monitoring how many pages your Brother printer has produced and how many manual/automatic cleans have performed. Sadly this is not a particularly accurate method of measuring how full an ink absorber is and the majority of the time your printer could prints hundreds of pages before there was any danger of any ink escaping. However getting the waste ink tank changed and resetting the counter can be an expensive procedure if you get a service centre to do it on your behalf. In many cases owners of Brother inkjet printers report the cost of the procedure outweighs the value of their printer.
With this in mind we suggest resetting the purge counter of your Brother printer using the method described below and continuing to use it until waste ink begins to overflow inside/outside the printer. This ensures you get the most out of your printer and can avoid replacing it until it becomes necessary to do so. I do however recommend you protect any surfaces around the printer should you decide to reset the purge counter to save any surfaces becoming stained with printer ink.
What printers will this reset work with? This reset procedure should be compatible with almost any Brother inkjet printer with a numerical keypad on the printer itself (and not touchscreen panel) and has been tested on every current compatible printer at our disposal. You can find a full list of compatible printers below:
Brother MFC-210C, MFC-215C, MFC-3240C, MFC-3340CN, MFC-3342C, MFC-410CN, MFC-420CN, MFC-425CN, MFC-5440CN, MFC-5840CN, MFC-620CN, MFC-640CN, MFC-640CW, MFC-820CW, MFC-235C, MFC-260C, MFC-240C, MFC-3360C, MFC-440CN, MFC-465CN, MFC-5460CN, MFC-5860CN, MFC-660CN, MFC-665CW, MFC-680CN, MFC-845CW, MFC-885CW, MFC-250C, MFC-255CW, MFC-295CN, MFC-297C, MFC-490CW, MFC-5490CN, MFC-5890CN, MFC-5895CW, MFC-6490CW, MFC-790CW, MFC-990CW, MFC-J615W, MFC-J220, MFC-J265W, MFC-J410, MFC-J415W, MFC-J430W, MFC-J5910DW, MFC-J625DW, MFC-J6510DW, MFC-J6710D, MFC-J6710DW, MFC-J6910DW, MFC-J825DW
If you have a printer with a numerical pad not covered above and find the purge counter reset works for you then please let us know so we can update our list.
Video Guide Purge Counter Reset Instructions Please note that some of the terms used below to describe buttons may change from one printer to another. For example:
  • START may be down as MENU or SET on your printer or be a green button
  • STOP may be referred to as EXIT or a red button
Before you begin the reset procedure your Brother inkjet printer needs to be in maintenance mode, but depending upon the model of your printer the method of doing this will vary. For most modern Brother printers please try the following:
  1. With the printer turned on and ready to print remove the power cable from the printer (or turn the printer off if you have a fixed power cable).
  2. Hold down MENU/SET/START and re-insert the power cable/turn it back on.
  3. Keep the button held down until the screen reads MAINTENANCE.
If your screen does not now say MAINTENANCE it will need to be put into maintenance mode using one of the two methods below:
  • Printers with a built-in Fax: Hold down MENU/SET/START and quickly press * 2 8 6 4.
  • Printers WITHOUT a Fax: Hold down Menu/Set and the Black Start key before pressing the UP arrow four times.
Now your printer should say MAINTENANCE on the screen and you are ready to begin the process of actually resetting the purge counter.
  1. Type in 80 using the numerical keypad.
  2. Use the DOWN key to locate the purge counter. eg. PURGE0060025
  3. Use the number pad to enter 2783 (this should zero the numbers after PURGE).
  4. Press STOP/EXIT to return to the first stage of maintenance mode.
  5. Press 9 and 9 to exit maintenance mode.
Your purge counter is now reset and you can now resume printing as normal. If however this has not cleared the error message I advise going through this guide again following the instructions to the letter. If the error persists please let us know.
I hope you have found this guide useful. If however you have anything to add or any further questions please don't hesitate to let us know in the comments.

Jun 02, 2015 | Brother Office Equipment & Supplies

1 Answer

Magenta won't print at all on test page. Tried normal cleaning cycle several times to no avail. Also tried "power purge" cleaning cycle twice also with no success. Help!


The magenta print head nozzles maybe blocked.
Inkjet printers need to be used frequently to prevent ink drying out and blocking the print head nozzles.
If the print head cleaning maintenance routine does not clear the blockages, then print head needs replacing, but it may be expensive.
It may be more cost effective to buy a later model and better printer than replace the print head.

May 20, 2013 | Brother MFC 6490CW InkJet Printer

1 Answer

My brother 5840CN. lit says unable to print. the manual says to take the jam out - there was no jam. Turn it off, then on. i did that. It still says unable to print, look at troubleshooting page


errr.....No, no it does not. The Manual says that "unable to clean" means one of two things.....
1. The MFC has a mechanical problem.-OR-2. A foreign obstacle, such as a clip or ripped paper, is in the MFC.
but regardless, I don't believe it *IS* a 'cleaning' problem per se.Try resetting the power purge counter.



Press menu > Mono Start > 4x Arrow up after another. All lights will flash.
1. Power clean - Press 7>6>4 >Mono? Start.
2. Power Purge: 7>6 >3 >Mono Start.
Press 9>9 to exit maintenance mode. Run a print quality test print.
http://www.brotherprinterrepair.com/cleaning-a-brother-mfc-420cn-printer-head/


Tallon41

Sep 16, 2012 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

Won't print black


TRY CLEANING THE INK CARTRIDGE. If it doesnt work, go to service center with the printer.

Jun 30, 2012 | BROTHER INTERNATIONAL CORPORAT BROTHER...

1 Answer

My MFC290C printer will not print in black. I changed the ink and it still won't print black. I changed the color of the type and it will print in colors, just not black. I ran the cleaning cylce...


You need to call Brother at 1-877-brother and tell them your mfc is "missing black". They will tell you where to take it to get the print head replaced under Brothers' warranty. This is a VERY common problem and Brother will cover the cost to repair it.

Aug 10, 2011 | Brother MFC-290C Printer

2 Answers

Brother MFC-465CN says 'Unable to Print 5A'


Hi there

Solution:
· Machine off
· Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.
· Press 80
· Press the “mono start” button several times until you see “purge: xxxx”
· Press “2783” in order to reset the purge counter. You will see: “purge:0000”
· Press the "stop" button.
· Press “99” to exit the maintenance mode.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.

All The Best: Pineworks

Dec 18, 2009 | Brother MFC-465CN InkJet Printer

2 Answers

MFC-240C printer head repair


mY MFC-240C PRINTER IS NOT PRINTING WITH A MESSAGE " UNABLE TO PRINT SEE TROUBLESHOOTING

Nov 11, 2009 | Brother MFC 240C All-In-One InkJet Printer

4 Answers

Problem with my printer Brother MFC-240C "Print unable 4F"


Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.

This will reset the purge count value. Then the printer will restart,
try this step by step.without missing any thing. thanks

Jul 13, 2009 | Brother MFC 240C All-In-One InkJet Printer

2 Answers

Brother MFC-465CN won't prink cyan


You got to re-check back the Ink Cartridge you've buy recently.. Sometime the ink already freeze inside the cartridge bcoz its been really-really-really long time they keep before the usage.. Ive also have experience about problem like this b4, so better re-check/change back the cartridge.. Or If the
printer head is not at the cartridge, it is seperate from the cartridge, you have to check back the printer head also.. normally all the new printer head comes together with the cartridge.. and prefer to use the Original Cartridge more than Pirated Cartridge ok.. Cheap Cartridge always giv a lot of problem, especially like Your problem.. Thats All, Good Luck and Happy Trying..

DEAth-MaN88®

May 08, 2009 | Brother MFC-465CN InkJet Printer

Not finding what you are looking for?
Brother MFC-J415W Multifunction Inkjet Printer Logo

Related Topics:

252 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

James Cagle
James Cagle

Level 2 Expert

454 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...