Question about SanDisk Sansa e250 MP3 Player

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Sansa e250 keeps shutting down

My sansa e250 was working fine, then suddenly it started giving me a message that every track was a bad track. I deleted all the tracks and when I tried to reload them, the device won't synchronize to my library on Rhapsody. The device disconnects itself, powers down, and then restarts. The language selection screen comes up every time. Whenever I try to synchronize the device using Windows media player or rhapsody, the device powers down. I'm lost. What to do?

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Re: sansa e250 keeps shutting down

Try and see if it is in MY COMPUTER if it is there download the newest firmware and update it if that doesn't work uninstall the mp3 player from your computer and then installit again.

Posted on May 22, 2007

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The database has been corrupted, click HERE for how to properly format and reload firmware if need be...

Sep 30, 2008 | SanDisk Sansa e250 MP3 Player

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It says "bad track" and shuts off while connecting to my computer.

switch the cord into a different usb slot while it was loading

May 17, 2008 | SanDisk Sansa e250 MP3 Player

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dont touch your sansa for about 1hour and be sure to lock it then it will auto shut off then delete the track that is a "bad track"

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same thing happened to me it still doesn't work and mine is supposed to hold 500 it only holds 150

Mar 11, 2008 | SanDisk Sansa e250 MP3 Player

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well i had same problem try this
1.take all songs to computer (and pictures ,movies)
2.make sure your computer dont shows hidden(needed files) files.. if you are using xp or vista do this controll panel/folder options
3. delete all music,pictures,movies on your mp3/mp4 ( dont delete any thing other!! )
4.pull the music back to it
/it worked for me well well hopes it works

Jan 09, 2008 | SanDisk Sansa e250 MP3 Player

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Sansa e250 not working properly

hold the power button for 20-30 seconds and that will reset the player

Nov 02, 2007 | SanDisk Sansa e250 MP3 Player

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Cant get my sansa to shut off

This is a freeze issue. Let it eventually just run down on betteries and be sure you only add tracks which are formatted for the Sansa to be able to play. If there is a reset button combo in the manual, use that otherwise draining the battery will work... Thanks!

Jul 27, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer


Hi tooky. Getting a "Bad Track" message on the E250 may be an indication of memory corruption, music file corruption, or outdated subscription/license info. One solution would be to format your player in Windows Media Player (version 10 or 11): 1. Make sure your player is in MTP mode by navigating the menu as follows: Menu > Settings > USB Mode You would get a choice of "MTP" or "MSC". Please select "MTP". If your player is an "E250 Rhapsody series" player, select "Plays for Sure". 2. Plug your player to your PC and run Windows Media Player. Click on the "Sync" tab and make sure the E250 is listed. Look for the "Format" button (it would look like a "pencil" on Windows Media Player 10) and click on it. Follow the on-screen prompt. 3. Re-load your songs by either copying/pasting your songs to the player or by using Windows Media Player's "Synchronization" feature. You could also format the player while in "MSC" or "Rhapsody" mode by browsing the player in Explorer, right-clicking the drive letter corresponding to the player, then select "Format". Follow the on-screen prompts Another solution would be to update the firmware of your player by downloading the Sansa Firmware Updater using this link from the SanDisk website (instructions are found on this site as well): For standard E250 or E250R "Rhapsody Series": Make sure your player is set to MSC mode, or "Rhapsody" Mode The type of music file might also be the cause. If your music files are licensed, purchased or acquired via subscription, you may want to contact the provider for more info on how to re-download the music files. I hope this helps. There are other procedures available but these might actually make your player work normally again. Hoping for the best :)

Apr 25, 2007 | SanDisk Sansa e250 MP3 Player

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Sansa frozen

try taking off the back plate and take out the battery then put it back in and turn it on

Feb 08, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My player(sandisk sansa e250) doesnt play any track

I solved this problem by formatting the player. But I still have a problem that my computer doesnt detect the player in MTP mode.

Dec 27, 2006 | SanDisk Sansa e250 MP3 Player

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