Question about Canon Pixma MP500 All-In-One InkJet Printer

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My PGBK cartridge stopped printing. After doing the cleaning recommended through the properties help menu nothing changed. The test pattern doesn't show anything where the PGBK pattern should be - NOTHING!

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  • estabo Jan 12, 2009

    same problem here the nozzle check thingprints out all other ink cartridges jsut fine, but not pgbk

  • stefaan Jan 12, 2009

    Hello,

    After replacing the empty BK cartridge with a new one the black PGBK test pattern is not printed. After cleaning the nozzle are the letters C C M M Y BK from the test pattern printed in black buth not the and the other colors are OK. The PGBK cartridge is still half filled.

    Thanks for any help

  • fixya23 Jan 14, 2009

    I just changed the PGBK cartridge in my IP4300 and it lights up but it doesn't print the black and it doesn't show up in the nozzle check.


    ahhhhh!!!!


  • urbanant Jan 18, 2009

    My PGBK stopped printing completely. I bought two separate new cartridges, did 5-6 cleanings and deep cleanings without any luck. When i print the nozzle pattern, there's nothing showing on the PGBK row.

  • Anonymous Apr 04, 2009

    deep cleaned PGBK numerous times, nothing!

  • Anonymous Apr 13, 2009

    The upper part of the PGBK pattern is printed only every other column. I have done deep cleaning several times but nothing did help. Do I have to exchange the print head or what?

  • gmw356 Apr 29, 2009

    My MP500 stopped printing black docs. The Nozzle Check does not have the PGBK pattern - all the others are there. Cleaned and deep cleaned many times but still nothing. All tanks have ink and the print head contacts look O/K.

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5 Answers

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After removing all the ink cartridges, I removed the print head and soaked it in propyl alcohol overnight. Then blew it out gently with an aerosol 'air duster' and washed it again in fresh propyl alcohol followed by another blowing out. After gently blotting the print heads on a soft tissue and replacing the print head plus cartridges, it necessitated two deep cleans to get the inks through and all now works again.
Make sure that you switch off the printer at its On/Off switch and not at the supply. I think I may have done this and left the heads not parked properly - hence the drying out!

Posted on May 21, 2009

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The printhead probably needs to be taken out of printer and cleaned.

just pop the ink cartridges out, then remove the print-head, fill a sink full of warm water, and swirl the print head around in the warm water. Blow through the color slits on the print head into the sink full of water it will get messy. empty the sink full of colored warm water.
rinse and repeat till your are satisfied its clean. dry it off with a cloth towel you don't care for, because it will get messy and covered in ink.




put your printer back together and it should work...it may take a few times...but i got my printer 'PGBK ink cartridge' working again doing this. or you can spend 100 bucks and buy a new print-head...my printer is a mp830 it came apart easily no tools or force needed... good luck and don't break your printer...its easy.

Posted on Aug 17, 2012

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Silly me forgot to pull the air flow tab off the new cartridge! You may want to check your cartridge to see if you forgot to remove the tab.

Posted on Jul 25, 2012

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This just worked for me on a Canon ip5200. Apparently dust had prevented my printer's copper contacts from detecting the cartridge's copper contacts.

In the procedure below:

  • "puff air" can be your own breath in bursts as if you are whistling, or a compressed-air source such as a can from office-supply or computer stores. Do *not* use air streams with additives, such as WD40, hairspray, insect repellent, etc.
  • "cartridge copper contacts" (at least in the i5200) are on a green circuit-board background color visible facing to the printer's front after you press your thumb on the cartridge's plastic tab and then push the cartridge upward (it pivots backward a bit).
Procedure:
  1. Remove the PGBK cartridge.
  2. Puff air on the cartridge copper contacts.
  3. Puff air on the copper contacts of the cartridge socket in the printer itself. To see them, look downward into the cartridge socket. They looks like large versions of the contacts you can see on computer networking or modular-telephone jacks.
  4. Replace the cartridge and close the printer door(s) as normal.
  5. Test again.
I hope this helps.

Posted on May 21, 2009

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Ok so after posting what i did was a cleaning then a deep cleaning. that seemed to have fixed it for me. Good luck to you all.

Posted on Jan 14, 2009

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There could be many reason for black ink not printing. You could try couple of steps starting with cleaning the print head ... Follow the below steps to clean the print head ...

After confirming that the cable is connected (if applicable) and the printer is powered on, perform the following.
Note: Standard print head cleaning can also be performed by holding down the <Resume> on the printer until the power light flashes one time. Deep print head cleaning (a more power process that uses more ink) can only be performed from the computer.
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  2. Right-click the printer icon and select 'Properties'.

    winxp_properties.jpg

  3. Click the Maintenance tab, and then click the 'Cleaning' icon.

    ip1500_win_cleaning1.jpg

  4. Select which nozzles should be cleaned.

    i80_win_clean_3.jpg

  5. Click 'OK' to continue with the print head cleaning. The power lamp will flash and print head cleaning will start. Do not perform any other operations until print head cleaning completes.

    ip1500_win_cleaning2.jpg

  6. When the print head cleaning has finished, print the nozzle check pattern by clicking on the 'OK' button to determine if further cleaning is necessary.

    i80_win_clean_4.jpg

  7. Once the page has printed examine the nozzle check pattern.

    ip1500_nozchk_pattern_good.jpg

  8. If the pattern does not print correctly, click the 'OK' button to return to the Maintenance tab.

  9. Click the 'Deep Cleaning' icon.

    win_maint_deep_clean1.jpg

  10. Click the 'Execute' button after selecting the nozzles to be cleaned.

    i80_win_deep_clean_3.jpg

  11. Confirm the message, and then click the 'OK' button to start the Deep cleaning.

    ip1500_win_deep_cleaning3.jpg

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  14. If printing is still not satisfactory, there may be a problem with the print head or the printer may need to be repaired.
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NOTE: You cannot clean the print head if the any of the cartridges are expended. Replace the appropriate ink cartridge before proceeding.

2. Load letter size paper.

3. Click on START.

For Windows 95/98/ME: Click SETTINGS, PRINTERS, then RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PROPERTIES from the drop-down menu. Proceed to Step 4.

For Windows 2000: Click SETTINGS, PRINTERS, then RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

For Windows XP: Click CONTROL PANEL, PRINTERS AND FAXES. RIGHT-CLICK your EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. If this icon is not showing, select VIEW INSTALLED PRINTERS. Then RIGHT-CLICK the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

For Windows Vista: Click CONTROL PANEL,HARDWARE AND SOUND then PRINTERS. Note: these steps may vary depending on how Vista is setup. RIGHT-CLICK on the EPSON STYLUS PRINTER ICON. Select PRINTING PREFERENCES from the drop-down menu. Proceed to Step 4.

4. Click on the UTILITY or MAINTENANCE tab, then click on HEAD CLEANING.

5. Follow the instructions on the screen to clean the printhead. Cleaning takes about 30 seconds, during which time the printer makes some noise and the power light flashes. Never turn off the printer while the power light is flashing, unless the printer has not moved or made noise for more than 5 minutes.

6. When the power light stops flashing click PRINT NOZZLE CHECK PATTERN and then click NEXT.

7. If the nozzle check pattern has no gaps in its lines, click FINISH. If the pattern has any gaps, click CLEAN to clean the printhead again.

8. If the situation continues after three cleaning cycles and nozzle checks, replace one of the affected ink cartridge(s).

9. Once the cartridge(s) has been replaced, please follow steps one through seven up to three times.

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